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unable to open H&R tax folder or update malwarebytes

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#1 needurhelp331


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Posted 23 April 2011 - 11:27 PM

computer got infected with windows fixdisk , i noticed computer slowed down & the fake scan started i have malwarbytes & superantivirus software on my desktop, i tried to update malwarebytes and now it will not update it downloads update then warning box comes up program error create file 5,0 access denied, also my h&r taxcut software when trying to open it says no write permissions to directory, ive tried going to tools & uncheck folders box to running both malwarebytes & superantispyware they both found and removed differet items but still unable to update or open some files. i googled the message and there seems to be exact similar problems going around and no fix as of yet . please help i have not saved or printed my submitted tax records & would like too....
thanks & hope you can help!!

Edited by hamluis, 24 April 2011 - 07:30 AM.
Moved from XP to Am I Infected.

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#2 hamluis



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Posted 24 April 2011 - 07:30 AM

You might take a look at the BC Removal Guide.

If you choose to follow it, please read and follow the instructions exactly as written.

I am moving this topic to the Am I Infected forum.


#3 needurhelp331

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Posted 29 April 2011 - 08:05 AM

ok i did what u said and it worked the unhide it restored my hr block access & my abilty to update malwarebytes


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