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I desperately need help with browser redirect virus removal


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9 replies to this topic

#1 mrchaz

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Posted 23 April 2011 - 05:36 PM

Please help me.
In the past I have been able to fix most issues just by reading this forum and following the directions given to others that have been infected with the same virus, but this one has me stumped. It started with the Firefox/Google redirect. The kids picked it up by playing games.

I'm running Windows XP with McAfee Interet Security. I have tried most of the items suggested in other posts. TRKill does nothing. TDSSKiller encounters an error at 80% of initializing, even when renamed. Both Malwarebytes and Super AntiSpyware show no issues. However problems continue. Periodically I get "Generic Host Process for Win32 Services" errors after with volume controls no longer function, I get an error message that reads "There are no active mixer devices available. To install mixer devices, go to Control Panel..." The audio functions usually come back after reboot. The Taskbar keeps reverting back to Windows classic style. Randomly names folders that keep appearing in the C:\Windows\temp folder with setup.exe files that are usually running when I shutdown the computer. Computer is running very slow. None of these issues were happening prior to infection.

I would be very grateful for any help I can get to get rid of this problem.

Thank you in advance.

Now I'm getting Internet Security Warning in Outlook Express.

Please Help!

Edited by mrchaz, 23 April 2011 - 07:28 PM.


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#2 mrchaz

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Posted 24 April 2011 - 06:59 PM

Please can someone help me with this?

#3 boopme

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Posted 24 April 2011 - 07:42 PM

hello, this is a long scan so let it complete.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the anti-virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 mrchaz

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Posted 24 April 2011 - 10:37 PM

boopme thanks for helping me.

Additional information. When I shut down the PC there is usually a message that a program "Available Networks" is running.

Prior to getting your response. I ran ESAT Online Scanner and it found the following:

C:\Qoobox\Quarantine\C\Documents and Settings\Chaz & Sue\Application Data\0360F0FE40BB367E1306BF2CACE1C0BC\enemies-names.txt.vir Win32/Adware.AntimalwareDoctor.AE.Gen application cleaned by deleting - quarantined
C:\System Volume Information\_restore{BF505A65-A60B-47AB-82A8-3379971B9B62}\RP1073\A0165432.dll a variant of Win32/Kryptik.MVM trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{BF505A65-A60B-47AB-82A8-3379971B9B62}\RP1073\A0165433.ini Win32/Adware.AntimalwareDoctor.AE.Gen application cleaned by deleting - quarantined


Per your instruction I attempted to run Dr. Web Cureit. I was able to run the Express Scan, however the program would not allow me to run a complete scan. I tried several times.

#5 boopme

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Posted 25 April 2011 - 11:13 AM

OK, how long ago did you run ComboFix?

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 mrchaz

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Posted 25 April 2011 - 09:53 PM

I was last able to run Combofix on 4/22/11 at 6:51 PM.



I was unable to do a complete scan with Dr.Web CureIt. When I clicked on complete scan the program automatically went to the purchase screen for the full version. If I didn't purchase it, the program would close.

TDSS Rootkit Removing Tool will not run. It errors out during initialization at 80%. So there is no log file to post.

Problems still persist.

#7 boopme

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Posted 25 April 2011 - 09:56 PM

Drat! we have the new TDL variant and cannot clean it here in AII. So we need to move and get the MRL Team on this.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 mrchaz

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Posted 26 April 2011 - 10:42 PM

Thanks for your attention to this problem. I have attempted to do steps 6-9. I was able to run DeFogger and DDS, but my system crashed while scanning with GMER.
The logs have been posted here.

Thanks.

#9 vna

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Posted 26 April 2011 - 11:02 PM

Hi,

I am having the same exact issue from last 2 days that marchaz is having.
Just want to add some more details that Norton 360 shows that an intrusion was blocked from f0rtuneroli.com and uioimnuy3c.com

Thought it might help.

Thanks,
vna

#10 Orange Blossom

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Posted 27 April 2011 - 03:19 PM

@ vna,

What you describe can vary widely from computer to computer. Every malware mix is unique just as every computer setup is unique. If you need assistance disinfecting your computer, please start your own topic.

Hello mrchaz,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic393963.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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