Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.
Then post your DDS and GMER logs as a reply to this topic. Once you have done that I will remove my reply and consolidate the posts so that you retain your correct place in the queue.
If you can produce at least some of the logs, then please explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
I click on the Preparation Guide for Use... and it keeps sending me to the identical page. I can tell you, when I log onto the infected computer, I only get the photo on the screen, no desktop icons. When I try to login in safe mode and select the 'save w/networking', I just get a blank 'safe mode' screen. Even if I DO get lots of lines on the black screen, can I copy them to a flash drive and put them into a forum msg.? The infected computer is at a friend's house and I need to be there to do this.
EDIT: Posts merged. In your case just skip the Preparation Guide for now. When one of our trained malware experts gets to your topic they will know what to do. ~Budapest
Edited by Budapest, 24 April 2011 - 03:07 PM.