I am having terrible trouble with this malicious virus/malware.
My laptop was infected when my wife downloaded a file or browsing something on the web. I was delighted to find this helpful site after searching for a way to remove it. I followed the instructions as shown below:
It took a while but after disabling it with RKill, I downloaded MBAM onto a CD (had to do that on a separate computer as I did not want to connect to the internet). Anyway, MBAM found six problems which I removed as instructed. However, after the restart I was disappointed to find the Windows Recovery Virus still in situ. Assuming I may not be using the latest version of MBAM, I went throught the same RKill process but this time connected the laptop to the internet to get the latest version of MBAM. Anyway, after doing the scan it found 12 problems which I removed as per the instructions. After that as per the instructions I allowed the reboot. It was going OK and a blank blue screen appeared; after some time it started the start up process again. The message displayed is as follows:
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, if you arent sure what caused the problem, choose Start Windows Normally.
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Start Windows Normally
Use the up and down arrow keys to move the highlight to your choice.
Seconds until Windows starts: 28
I have tried all the options listed above but nothing seem to work. It starts the process as normal, the Windows XP logo comes up and then it returns to the above screen. All options above result in the same process. Pressing F8 freezes the process.
I am desperate to get my laptop back (Compaq Presario 2710CA). I run a small business from home and all my accounting software and business information is held in this computer.
Can someone please please help me?
Thanking you in advance for your help.
Edited by Joel.I, 23 April 2011 - 09:48 AM.