I own a computer service company in Indianapolis: Computer Experts. We serve a few hundred small businesses and individuals. I'm 57, a veteran of PCs since 8 bit micros.
A large law firm called yesterday with a request for help getting rid of QakBot on 50 or so PCs. They were running Symantec Edge Protection. This bug must have changed a lot over the months because all the desktops I checked had current defs and were still nailed. This firm has multiple offices across the country, a competent IT staff (I suppose) and STILL got ravaged...to the point that they shut off the Internet for every office for two days.
We in the IT community appear to have lost this war in the eyes of our customers. They are defenseless despite our best efforts, high salaries and skill. At some point I expect the PC user community to just give up and go back to typewriters - one employee of the firm I worked at yesterday she wouldn't trust them either...she's going back to pencils.
What are we to do?
Will virtual PCs help? I've heard that we can just deliver a known-good image to the desktop and start over. With hosted e-mail and critical files protected on servers (I invented the FileSafe Server,) the poor user could at least get back to work in a few hours - if not minutes.
I hate to be a Debbie Downer (despite my name, I am a male ;) but I'd really like to be ahead of this bus instead of under it
Any suggestions/best practices you can offer would be most appreciated. Please feel free to communicate with me directly at: Kim@Removed to protect from spambots. ~ OB
Edited by Orange Blossom, 24 April 2011 - 03:53 PM.