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Computer Freezes Up


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#1 Enidtoo

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Posted 23 April 2011 - 08:41 AM

My Dell laptop freezes up. I log on...and I get the hour glass...and I can't go any further. Any ideas?

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#2 Allan

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Posted 23 April 2011 - 08:44 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 Enidtoo

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Posted 23 April 2011 - 09:28 AM

I downloaded an update of Avast Antivirus. That's all I can think of.

#4 Allan

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Posted 23 April 2011 - 09:28 AM

Does it boot to safe mode?

#5 Enidtoo

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Posted 23 April 2011 - 09:36 AM

I'll log on and try! I'll be back to you!

#6 Enidtoo

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Posted 23 April 2011 - 09:56 AM

I am in safe mode.

#7 Allan

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Posted 23 April 2011 - 10:09 AM

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming process, but it is the best way to determine if some process loading with the system is the cause of your problem.

#8 Enidtoo

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Posted 23 April 2011 - 10:21 AM

I can't follow your instructions. The hourglass appears and I can't get to msconfig.

#9 Allan

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Posted 23 April 2011 - 10:36 AM

You can't get into msconfig in safe mode?

#10 Enidtoo

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Posted 23 April 2011 - 07:00 PM

Correct! Anytime I try to click on anything...the hourglass appears...and I can't do anything.

#11 Allan

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Posted 24 April 2011 - 06:14 AM

I'd suggest you post in the Am I Infected forum on this site. If your system comes up clean, I'd then suggest a repair installation

#12 Enidtoo

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Posted 24 April 2011 - 08:26 AM

Thank you.




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