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Windows 7 network connection issue


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#1 cinderbird

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Posted 22 April 2011 - 11:25 PM

I have a Dell inspiron mini tower that had some apparently critical either net driver deleted. I'm not entirely sure which driver it was or how to get it back. I've tried downloading a few drivers on another machine and then just transferring them to the bad one but it's not working (3 separate ones now). It was working perfectly before this "thing" was accidentally uninstalled.

Device manager gives me a ! next to Ethernet Controller

Any advice on how to diagnose and ultimately fix the problem? It would be MUCH appreciated.

Thanks!

Edited by cinderbird, 22 April 2011 - 11:30 PM.


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#2 strolln

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Posted 23 April 2011 - 12:21 AM

There should be a sticker somewhere on your Dell that lists the Service Tag #. If you go to the Dell site and enter that Service Tag, it will list what components you have and which drivers you need. You should be able to find the correct driver that way.
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#3 keyboardNinja

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Posted 23 April 2011 - 04:30 AM

Here's the link. :)

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs
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#4 cinderbird

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Posted 23 April 2011 - 09:01 AM

There should be a sticker somewhere on your Dell that lists the Service Tag #. If you go to the Dell site and enter that Service Tag, it will list what components you have and which drivers you need. You should be able to find the correct driver that way.



Here's the link. :)

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs


Thanks!

I actually ran through the drivers and reinstalled them both twice.. Unfortunately the problem still hasn't been fixed. I did end up calling Dell and being on the phone with them for an hour and a half. Their verdict is that the drive is beginning to fail because it refuses to write the driver properly, even after uninstalling it and rebooting twice. Since its still under warranty they're sending someone out to replace the drive. Has anyone else had this happen before?

#5 keyboardNinja

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Posted 23 April 2011 - 09:23 AM

Their verdict is that the drive is beginning to fail because it refuses to write the driver properly

Without knowing how they came to this conclusion, I say that's total BS. Just because they work for Dell doesn't mean they know what they're doing... :whistle: Trust me, I have to work with support reps on an almost weekly basis where I work.

Did they even have you run a hard drive diagnostic? Having a driver issue with a network adapter would not point to a failing hard drive, if you ask me (without tests to confirm it, anyway). Don't take their word for it.

I would investigate further before I let a "technician" touch my computer. <_<

Besides, even if the drive does need replacing, you can do that yourself. It's really simple.

Edited by keyboardNinja, 23 April 2011 - 09:28 AM.

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#6 strolln

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Posted 23 April 2011 - 10:54 AM

That does sound like a strange diagnosis but since it's under warranty I would let them worry about it.
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#7 dc3

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Posted 23 April 2011 - 11:12 AM

Back up all your important data to a removable media, like DVDs, CDs, flash drive, external hdd. Pictures, videos, e-mail and addresses, etc.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 keyboardNinja

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Posted 23 April 2011 - 11:37 AM

Back up all your important data to a removable media, like DVDs, CDs, flash drive, external hdd. Pictures, videos, e-mail and addresses, etc.

+1 :thumbup2:

Edited by keyboardNinja, 23 April 2011 - 11:37 AM.

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#9 cinderbird

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Posted 23 April 2011 - 06:31 PM

Their verdict is that the drive is beginning to fail because it refuses to write the driver properly

Without knowing how they came to this conclusion, I say that's total BS. Just because they work for Dell doesn't mean they know what they're doing... :whistle: Trust me, I have to work with support reps on an almost weekly basis where I work.

Did they even have you run a hard drive diagnostic? Having a driver issue with a network adapter would not point to a failing hard drive, if you ask me (without tests to confirm it, anyway). Don't take their word for it.

I would investigate further before I let a "technician" touch my computer. <_<

Besides, even if the drive does need replacing, you can do that yourself. It's really simple.


I was going to ask how a removed driver could entirely axe a hard drive, but he's been having an issue with the drive for a little while anyway, the replacement is actually a better thing than it sounds like. But it was past 2am and I had to get up for work, i was done dealing with the guy, lol.

He did have me run the quick network diagnosis, the 5-7 minute one and after that came back with nothing he went and spoke to a supervisor about what to do. My guess is that it actually costs them more to pay tech to talk to me than it would cost them just to have someone stick a new drive in it.

That does sound like a strange diagnosis but since it's under warranty I would let them worry about it.


Yeah, that was my thought lol.

Back up all your important data to a removable media, like DVDs, CDs, flash drive, external hdd. Pictures, videos, e-mail and addresses, etc.


We're already on it!


Back up all your important data to a removable media, like DVDs, CDs, flash drive, external hdd. Pictures, videos, e-mail and addresses, etc.

+1 :thumbup2:






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