Lets run these now. Please post logs so I can see whatever progress.
Please download the TDSS Rootkit Removing Tool
) and save it to your Desktop. <-Important!!!Be sure to download TDSSKiller.exe (v126.96.36.199) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 188.8.131.52 of the tool.
- Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
- If TDSSKiller does not run, try renaming it.
- To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
- Click the Start Scan button.
- Do not use the computer during the scan
- If the scan completes with nothing found, click Close to exit.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
- Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
- A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.184.108.40.206_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
- Copy and paste the contents of that file in your next reply.
Let's run an online scan.ESET Online Scanner:Note:
You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here
.Vista/Windows 7 users:
You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator
from the context menu.
- Please go here to run the scan.
Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
- When prompted allow the Add-On/Active X to install.
- Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
- Now click on Advanced Settings and select the following:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
- Now click on:
- The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
- When completed the Online Scan will begin automatically.
- Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
- When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
- Now click on:
- Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
- Copy and paste that log as a reply to this topic.
Do not forget to re-enable your Anti-Virus application after running the above scan!