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Kaspersky Anti-virus


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6 replies to this topic

#1 dubai

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Posted 22 April 2011 - 10:28 AM

Dear BleepingComputer team,

I read one of the hlep topics provided for members of this website which solved the problem ..
so i hope someone can help me with my problem

i updated windows 7 security .. and restarted the computer .. since then my kaspersky pure stopped working ..
i tried to turn it on form the action center but got the following error msg

Problem Signature:
Problem event Name: APPCARASH
Application Name: avp.exe
Application version: 9.0.0.1.9.2
Application Timestamp: 4b34b6fc
Fault Module Name: KERNELBASE.dll
Fault Moadule Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7db7e
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information1: 0a9e
Additional Information2: 0a9e372d3b4ad19135b953a78882e789
Additional Information3: 0a9e
Additional Information4: 0a9e372d3b4ad19135b953a78882e789

i dont have any other problems .. i just noticed that browseing is little slow
thank u for ur help and time

Regards,
Dubai

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#2 Broni

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Posted 22 April 2011 - 11:21 AM

Did you try to reinstall Kaspersky?

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#3 dubai

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Posted 22 April 2011 - 11:57 AM

hi Broni,

thank u for ur reply

yes i tried to repair and i uninstalled skpersky and re-installed it

but i still get the same problem

Regards,

#4 Broni

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Posted 22 April 2011 - 11:59 AM

Did you try to contact Kaspersky's support?

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#5 dubai

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Posted 22 April 2011 - 12:13 PM

no i didnt contact them ..
im away from home for couple days more so i just wanted to try solve the problem

Regards,

#6 chromebuster

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Posted 24 April 2011 - 12:19 PM

You might ought to contact them since Kaspersky can be very difficult when the environment it resides in changes. My friend uses it, and she has those types of issues periodically.

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#7 quietman7

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Posted 25 April 2011 - 06:37 AM

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