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iTunes - Won't load/uninstall/do anything!


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14 replies to this topic

#1 The7thSon

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Posted 21 April 2011 - 11:05 PM

Hi BC mods,

Today, I've uncovered a problem which has me tearing my hair out, as my iPod represents a piece of my heart. iTunes will not open. When I click on the icon, it just sits dormant in the Process Manager. I try to kill it; nothing happens. I downloaded a program called Perfect Uninstaller. Should call it "Inefficient Uninstaller". It supposedly force uninstalls programs the "easy" way. Didn't do anything, either. I tried downloading and installing iTunes again; the installer just freezes. Then, after several futile attempts, I finally got the installer to run its course, only to have the program tell me that Quick Time needs to be installed. Um, Quick Time IS installed. I tried uninstalling Quick Time then, and reinstalling it. Tried iTunes installer once more (after several installer freezes, of course) only to have the installer claim that it still needs Quick Time to run properly, even though I just performed a fresh install of QT. Losing patience, here. Any ideas?

Thanks,

-The Seventh Son (running Win 7)

Edited by hamluis, 16 May 2011 - 07:45 PM.
Moved from All Other to Audio/video.


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#2 pip22

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Posted 22 April 2011 - 07:39 AM

Try Apple's own iTunes support pages: http://www.apple.com/support/itunes/

I won't have any Apple software on my PC, & I don't buy any Apple hardware.
Total nightmare from previous experience.

#3 The7thSon

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Posted 22 April 2011 - 11:28 AM

I posted my question here in the hopes of getting a more informed answer, instead I get someone ripping on apple. Thanks anyway, pip.
Anyone else?

#4 mrfingerz

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Posted 22 April 2011 - 11:37 AM

Hi...you could try the uninstall with the freeware version of revo uninstaller. It's generally very good.

Edited by mrfingerz, 22 April 2011 - 11:53 AM.

It's nice to be important, it's much more important to be nice.

#5 The7thSon

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Posted 22 April 2011 - 11:56 AM

Alright, mrfingerz, I used Revo, and it successfully uninstalled iTunes and Quicktime. Couldn't have done it better. But after re-installing it, I'm back to square one with itunes refusing to load, sitting in the system process collecting dust. And, as before, attempting to kill the process does nothing and I have to restart my computer to get rid of it.

Edited by The7thSon, 22 April 2011 - 11:57 AM.


#6 mrfingerz

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Posted 22 April 2011 - 11:59 AM

Did you uninstall all the other stuff...bonjour etc, before doing a clean install?

You could also try the 'repair' options that itunes software offers when performing uninstall.

Edited by mrfingerz, 22 April 2011 - 12:01 PM.

It's nice to be important, it's much more important to be nice.

#7 mrfingerz

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Posted 22 April 2011 - 12:16 PM

Also, make sure that any anti-virus/firewalls you have running aren't blocking any of the usual itunes processes.
It's nice to be important, it's much more important to be nice.

#8 The7thSon

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Posted 22 April 2011 - 01:57 PM

There's nothing blocking the install. I made sure to have all components uninstalled before retrying, but to no avail.

#9 mrfingerz

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Posted 22 April 2011 - 02:06 PM

There is an old thread here.....don't know if that will be of any use to you. Have you checked for possible malware?
It's nice to be important, it's much more important to be nice.

#10 The7thSon

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Posted 13 May 2011 - 02:52 AM

Ran AVG, cleaned up system, restarted, iTunes still will not load.

#11 mrfingerz

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Posted 13 May 2011 - 07:14 AM

Did AVG show infection? If so, and you're still having issues it is probably worth running a scan with Malwarebytes.

http://www.malwarebytes.org/products/malwarebytes_pro
It's nice to be important, it's much more important to be nice.

#12 The7thSon

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Posted 13 May 2011 - 11:12 AM

Malwarebytes solved nothing, either. Still cannot do anything with iTunes.

#13 mrfingerz

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Posted 13 May 2011 - 01:09 PM

Did Malwarebytes find any infection? Does the computer have any other problems which might relate to infection? Is there any chance the Itunes version you've downloaded is corrupted in some way? You could try downloading it from Filehippo.

http://www.filehippo.com/search?q=itunes

If you think there may still be a chance of malware, you could also scan with Superantispyware, there's a portable version if you don't want to install it.

http://www.superantispyware.com/

good luck.
It's nice to be important, it's much more important to be nice.

#14 The7thSon

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Posted 13 May 2011 - 09:01 PM

the Filehippo install didn't run either; neither did Superantispyware.

#15 mrfingerz

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Posted 13 May 2011 - 09:10 PM

It does sound like it could be a malware issue. I think it would be a good idea to start a new topic in the 'Am I infected' forum.

As far as Superantispyware goes, I think the portable version runs under random names, so it's more likely to run if any malware is blocking it.

Also, see here for instructions regarding Superantispyware not running.

Edited by mrfingerz, 14 May 2011 - 12:16 PM.

It's nice to be important, it's much more important to be nice.




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