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Stuttering sound and high CPU usage when playing CDs and DVDs


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#1 lti

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Posted 21 April 2011 - 06:58 PM

This is a continuation of this topic. After getting autorun working, CDs and DVDs stutter. While playing a CD, the CPU usage stays around 30%, while it takes almost no CPU usage to play the same CD on a much older computer. While playing a DVD, the CPU usage is stuck at 100% and both sound and video stutter. This computer normally has about 70-90% CPU usage while playing DVDs. I installed a known working optical drive in this computer and experienced the same problem.

The computer is an HP Pavilion ze1210 with an AMD Athlon XP-M 1400+ processor and 768MB of RAM. The computer worked fine before the autorun fix in the topic mentioned above.

Also, I've already made 40 posts in four days, and all of them are related to problems with my own computers. That doesn't seem right.

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#2 Broni

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Posted 21 April 2011 - 08:11 PM

What program do you use to play DVDs?

Run the program listed below WHILE playing some DVD....

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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#3 lti

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Posted 21 April 2011 - 08:48 PM

I am using Windows Media Player, but InterVideo WinDVD gives me the same problem. I have the file you requested, but I can't figure out how to attach files.

#4 Broni

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Posted 21 April 2011 - 08:53 PM

I see....this particular forum doesn't allow attachments.

You can paste PE log into your next reply.

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#5 lti

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Posted 21 April 2011 - 09:47 PM

Here's the log:

Process PID CPU Private Bytes Working Set Description Company Name Command Line
System Idle Process 0 0 K 16 K
System 4 0 K 212 K
Interrupts n/a 39.81 0 K 0 K Hardware Interrupts and DPCs
smss.exe 524 168 K 424 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 596 1.85 1,764 K 4,052 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 620 6,060 K 3,584 K Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 664 1,800 K 3,720 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
svchost.exe 840 3,224 K 5,256 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
wmiprvse.exe 2128 1.85 1,952 K 5,196 K WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe
svchost.exe 916 1,852 K 4,376 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
MsMpEng.exe 956 159,364 K 61,744 K Antimalware Service Executable Microsoft Corporation "c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe"
svchost.exe 1012 5.56 15,728 K 26,872 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe 1148 1,220 K 3,096 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k NetworkService
svchost.exe 1320 3,408 K 7,356 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
spoolsv.exe 1484 3,216 K 4,832 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
svchost.exe 1560 1,376 K 3,856 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
HPConfig.exe 1612 2,168 K 3,704 K HPConfig Service Hewlett-Packard C:\WINDOWS\System32\HPConfig.exe
jqs.exe 1632 2,048 K 1,736 K Java™ Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
alg.exe 212 1,256 K 3,704 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
lsass.exe 676 3,808 K 1,504 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
explorer.exe 1344 15,148 K 24,716 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
carpserv.exe 108 192 K 688 K carpserv Conexant Systems "C:\WINDOWS\system32\carpserv.exe"
S3tray2.exe 352 852 K 3,224 K s3contrl S3 Graphics, Inc. "C:\WINDOWS\system32\S3tray2.exe"
hpdisply.exe 360 768 K 2,676 K hpdisply Hewlett-Packard "C:\Program Files\Hewlett-Packard\HP Display Settings\hpdisply.exe" /s
ONETOUCH.EXE 368 2,512 K 3,908 K HP One-Touch Dritek System Inc. "C:\PROGRA~1\HPONE-~1\OneTouch.EXE"
hpsysdrv.exe 376 600 K 2,020 K hpsysdrv Hewlett-Packard Company "C:\windows\system\hpsysdrv.exe"
tfswctrl.exe 384 1,048 K 3,884 K Direct Access Component VERITAS Software, Inc. "C:\WINDOWS\system32\dla\tfswctrl.exe"
S3hotkey.exe 392 512 K 1,924 K S3Hotkey S3 Graphics, Inc. "C:\WINDOWS\system32\S3hotkey.exe"
jusched.exe 400 1,412 K 5,472 K Java™ Update Scheduler Sun Microsystems, Inc. "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
msseces.exe 424 4,436 K 9,180 K Microsoft Security Client User Interface Microsoft Corporation "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
msmsgs.exe 432 1,532 K 2,660 K Windows Messenger Microsoft Corporation "C:\Program Files\Messenger\msmsgs.exe" /background
ctfmon.exe 448 1,016 K 3,932 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
speedfan.exe 472 2.78 5,068 K 3,944 K Almico Software (www.almico.com) "C:\Program Files\SpeedFan\speedfan.exe"
taskmgr.exe 560 0.93 1,592 K 5,196 K Windows TaskManager Microsoft Corporation "C:\WINDOWS\system32\taskmgr.exe"
procexp.exe 2388 16.67 11,008 K 14,328 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Program Files\ProcessExplorer\procexp.exe"
wmplayer.exe 3268 30.56 30,836 K 19,612 K Windows Media Player Microsoft Corporation "C:\Program Files\Windows Media Player\wmplayer.exe" /prefetch:4 /device:DVD "D:\"
soffice.exe 1120 824 K 2,300 K OpenOffice.org 3.2 OpenOffice.org "C:\Program Files\OpenOffice.org 3\program\soffice.exe" -quickstart
soffice.bin 1156 24,572 K 47,292 K OpenOffice.org 3.2 OpenOffice.org "C:\Program Files\OpenOffice.org 3\program\soffice.exe" "-quickstart" "-env:OOO_CWD=2C:\\Program Files\\OpenOffice.org 3\\program"

#6 Broni

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Posted 21 April 2011 - 10:21 PM

It looks like the main issue here is Hardware Interrupts eating up almost 40% of your CPU cycles.

Check Primary and Secondary IDE settings: Device Manager -> IDE ATA/ATAPI controllers -> Primary or Secondary IDE Channel -> Properties -> Advanced Settings. Look at the Current Transfer Mode field.
See, if it's in PIO mode instead of DMA mode.

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#7 lti

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Posted 21 April 2011 - 10:32 PM

I'll have to check that tomorrow. I just shut that computer down and it is 9:30 here.
When I last checked, the drive was set to either DMA mode 2 or 3. It could have dropped to PIO mode and caused the problem, but would the transfer mode stay the same if I put a different optical drive in this computer? I did that as one of my first troubleshooting steps.

#8 Broni

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Posted 21 April 2011 - 10:34 PM

It could have dropped to PIO mode and caused the problem, but would the transfer mode stay the same if I put a different optical drive in this computer?

I'm not sure. Let's see what's there.

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#9 lti

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Posted 22 April 2011 - 04:52 PM

It turns out that the transfer mode was set to "PIO Only" instead if "DMA if available." The program I ran to get autorun working must have changed that. I'm watching a DVD on the computer now and the disc is playing fine, but Task Manager and Process Explorer have high CPU usage while a DVD is playing. I'm not sure what is causing that. You can see it in the log above, where procexp.exe has 16.67% CPU usage.

#10 Broni

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Posted 22 April 2011 - 05:32 PM

I need to see fresh PE log made WHILE you play some DVD.

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#11 lti

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Posted 22 April 2011 - 05:51 PM

Here is the new log. It looks like Microsoft Security Essentials is a CPU hog and was interfering with DVD playback. Also, in this log Process Explorer did not show high CPU usage, but it will randomly jump to 15-60% CPU usage.

Process PID CPU Private Bytes Working Set Description Company Name Command Line
System Idle Process 0 0 K 16 K
System 4 1.98 0 K 212 K
Interrupts n/a 1.98 0 K 0 K Hardware Interrupts and DPCs
smss.exe 528 168 K 424 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 592 1.98 1,792 K 4,264 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 616 0.99 6,108 K 4,000 K Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 660 3,648 K 5,868 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
svchost.exe 856 3,200 K 5,216 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
wmiprvse.exe 1600 0.99 1,956 K 5,188 K WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe
svchost.exe 936 1,860 K 4,380 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
MsMpEng.exe 976 19.80 159,860 K 60,880 K Antimalware Service Executable Microsoft Corporation "c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe"
svchost.exe 1012 6.93 14,268 K 24,904 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
msfeedssync.exe 2348 14.95 1,708 K 5,928 K Microsoft Feeds Synchronization Microsoft Corporation C:\WINDOWS\system32\msfeedssync.exe sync
svchost.exe 1132 1,220 K 3,096 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k NetworkService
svchost.exe 1288 3,332 K 7,328 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
spoolsv.exe 1504 3,216 K 4,796 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
svchost.exe 1588 1,400 K 3,864 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
HPConfig.exe 1716 2,168 K 3,704 K HPConfig Service Hewlett-Packard C:\WINDOWS\System32\HPConfig.exe
jqs.exe 1732 2,048 K 1,796 K Java™ Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
alg.exe 1264 1,256 K 3,708 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
lsass.exe 672 0.99 3,880 K 1,860 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
explorer.exe 1380 0.99 14,764 K 23,220 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
carpserv.exe 148 192 K 688 K carpserv Conexant Systems "C:\WINDOWS\system32\carpserv.exe"
S3tray2.exe 164 852 K 3,224 K s3contrl S3 Graphics, Inc. "C:\WINDOWS\system32\S3tray2.exe"
hpdisply.exe 180 768 K 2,652 K hpdisply Hewlett-Packard "C:\Program Files\Hewlett-Packard\HP Display Settings\hpdisply.exe" /s
ONETOUCH.EXE 192 2,524 K 3,968 K HP One-Touch Dritek System Inc. "C:\PROGRA~1\HPONE-~1\OneTouch.EXE"
hpsysdrv.exe 200 600 K 2,020 K hpsysdrv Hewlett-Packard Company "C:\windows\system\hpsysdrv.exe"
tfswctrl.exe 208 1,064 K 3,956 K Direct Access Component VERITAS Software, Inc. "C:\WINDOWS\system32\dla\tfswctrl.exe"
S3hotkey.exe 212 512 K 1,908 K S3Hotkey S3 Graphics, Inc. "C:\WINDOWS\system32\S3hotkey.exe"
jusched.exe 220 1,416 K 5,492 K Java™ Update Scheduler Sun Microsystems, Inc. "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
msseces.exe 248 4,444 K 9,192 K Microsoft Security Client User Interface Microsoft Corporation "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
msmsgs.exe 256 1,456 K 1,840 K Windows Messenger Microsoft Corporation "C:\Program Files\Messenger\msmsgs.exe" /background
ctfmon.exe 268 1,020 K 3,892 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
speedfan.exe 312 0.99 5,068 K 3,684 K Almico Software (www.almico.com) "C:\Program Files\SpeedFan\speedfan.exe"
wmplayer.exe 3432 50.50 31,448 K 21,704 K Windows Media Player Microsoft Corporation "C:\Program Files\Windows Media Player\wmplayer.exe" /prefetch:4 /device:DVD "D:\"
procexp.exe 2888 3.96 11,192 K 14,956 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Program Files\ProcessExplorer\procexp.exe"
soffice.exe 476 824 K 2,304 K OpenOffice.org 3.2 OpenOffice.org "C:\Program Files\OpenOffice.org 3\program\soffice.exe" -quickstart
soffice.bin 492 24,572 K 47,268 K OpenOffice.org 3.2 OpenOffice.org "C:\Program Files\OpenOffice.org 3\program\soffice.exe" "-quickstart" "-env:OOO_CWD=2C:\\Program Files\\OpenOffice.org 3\\program"

#12 Broni

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Posted 22 April 2011 - 05:54 PM

Switch from WMP to VLC and post another log.

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#13 lti

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Posted 22 April 2011 - 06:19 PM

I don't have VLC installed on this computer. Should I install it?
The problem I was experiencing has been fixed.

#14 Broni

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Posted 22 April 2011 - 06:32 PM

I still can see WMP using 50% of your CPU, but if everything works fine....I'm glad to hear it :)

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#15 lti

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Posted 22 April 2011 - 06:47 PM

It is a very old computer, and the CPU usage is always high when playing a DVD due to the fact that it only has a 1.2GHz processor and no hardware DVD decoder.
Thank you for the help.

Edited by lti, 22 April 2011 - 06:48 PM.





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