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Difficulty Uninstalling Program

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#1 JulianAS


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Posted 21 April 2011 - 05:31 PM

Hello Fellow Forum Posters:

This my first posting in the forum. I have been trying to uninstall AVGFree 2011 Edition (for Windows 7 64-bit). I have gone to the AVG website, downloaded and run their uninstall
program and have removed most of the files; however, some of the program remains. When I type AVG into the search box two files come up: "TableTextServiceSimplifiedZhengMa".
(I believe this is part of the Chinese language portion of the Note Pad section in the program.) When these files come up in the start box I right-click the "delete"; a dialog
box appears saying "Unable to delete because file needs permission of TrustedInstaller". When I search for this "TrustedInstaller" it is located; I then right-click on to "file location";
The location comes up and the option is to open it using Explorer. The browser page appears momentarily, then the dialog box "View downloads-Windows Internet Explorer" appears (?) After this
I reach a dead-end because this dialog box is empty and without further instructions. (I wish I could include screen-shots of this process but I have not yet learned how to do that.)
I have opened these two identical aforementioned files and they contain about 1,975 separate items; I have tried deleting them one-by-one; when I have clicked on the "Organize" button
and then "Select All" and then the "Delete" button this vast group of items actually begins to delete; however, several seconds into the process a dialog box appears saying that I need
permission from TrustedInstaller--and the cycle begins again. I am a little obsessed with keeping my computer clean and free of viruses, clutter, and unnecessary junk including unwanted
files. And, while I don't consider AVG to be a junk program, it does seem to make quite a nuisance of itself amidst uninstalling it. I would appreciate help in getting rid of all vestiges
of this program, and without resorting to the use of a restore point. Also TrustedInstaller appears to be part of the MS O/S. If so, what is it and how can I access it if I need to?
Thanks for your help. JulianAS

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#2 odin88


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Posted 22 April 2011 - 12:33 PM

Hi JulianAS,
Download Revo Uninstaller Pro (trial version Free for a month) and use the built-in 'forced uninstall' utility... type in programs name or file path and hit delete... follow the prompts and this will remove all of the AVG residual left overs.


It is a program that i use along side windows add/remove as it also removes the registry files.

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