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Working on Alureon.EQ and others. Need help


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#1 sdmike1

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Posted 21 April 2011 - 03:08 PM

I posted this in the log forum, but in hindsight that was premature. Here's my info:

I've done a lot of reading here, but new member. I got the dreaded "hey dad, look at this" from my 16 year old yesterday and I was greeted with the most amazing mess of malware you've ever seen. To make a very long story short the Dell latop (running XP Pro SP3) had adware, trojans, redirects that turned off the firewall, AV (Avast), security center, etc., and bombarded the screen with junk..like "Antivirus Antimalware 2011". After many, many hours I rooted out most of it using the following tools:

Malwarebytes
Spybot S&D
Hitman Pro 3.5.8
Ccleaner (to clean up temp files)
Advanced System Care (all scans but defrag)
Hijack This (dug out some 02 browser redirects and some rogue startup programs)

I could never get Avast running again, so I removed it using both windows uninstall and Avast's own uninstall cleanup program. I'm using MS Security Essentials now. I got security center back up and running after the malware shut it down, as well as the firewall. After a few BSOD's I suspected I had a atapi.sys rootkit issue, so I used Recovery Console to replace that specific file with one off another XP SP3 machine. Recently MSSE caught and deleted win32/pdfjsc.od and win32/podjot.A. However it detected and ALLOWED (and I have NO idea why) both win32/alureon.eq and win32/wimpixo.E. I know that alureon is the base cause for a lot of this crud, but I can't seem to lick these things. I still get the occasional BSOD, and both IE and Firefox get redirected when I click on links.

So, I'm looking for help from the experts. I consider myself an advanced user, but not an expert, and I'd like to get to the bottom of this before I throw this machine into the Pacific ocean. I'm hoping I can post some logs here to help get to the bottom of what's left over.

Thanks in advance for any assistance.

Added Note: Just tried to run a full MSSE scan last night and it hung up at about 10% for 7 hours and never got anywhere. Still hoping I can post some logs to see what the heck is going on. I've resisted running Compfix until I work with an expert here, but sure getting tempting. lol

Another Update: MSSE is still hanging even during a quick scan when in the system32 folder. Reading showed that people that also had this issue had success with the heuristic scans in Avast (which I had already deleted). Now running a full Avast scan, but something has already disabled my firewall and security center. The people who write these trojans should be hung in a public square.

Another Update: Full scan using Avast found nothing. Waiting reboot for it to run rootkit scan, but having trouble uninstalling MSSE (since AV don't play nice together). Uninstall now running for 5 minutes. This can't be a good sign. Just got notice that uninstall failed. Good grief. Restarting anyway so Avast can run pre-boot rootkit scan. Anyone want a Dell D620 and a teenager?

Edited by sdmike1, 21 April 2011 - 04:35 PM.


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#2 Budapest

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Posted 21 April 2011 - 05:43 PM

Try this:

http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 sdmike1

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Posted 21 April 2011 - 06:52 PM

Will give it a try and report back. Also would like to add that Avast didn't find anything during it's boot scan, and ESET's online scanner failed after downloading the virus defs. Also just had a svchost failure that showed svchost.exe.mdmp and appcompat.txt as the culprits, which are apparently worms. Avast did, however, block access to 199.80.55.80 several times, which I guess is a good thing. Malwarebytes full scan still shows nothing wrong.

My head is starting to hurt. Will report back with the results of the tdsskiller scan.

#4 sdmike1

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Posted 21 April 2011 - 07:21 PM

Ran TDSSkiller in both safe mode and full mode and it did not detect any issues (scanned 210 objects). Ironically, a few minutes after it was completed my Avast AV alerted me to two problems.

1. malicious URL, 95.143.193.138/.../[50 characters of alphabet soup], system32\spoolsv.exe

2. malicious URL, 199.80.55.80, system32\svchost.exe

In both cases I had not launched either firefox or IE, yet I found the firefox service running.

Another note, back when I was having issues with my ATAPI.SYS BSOD it would take upward of 2 minutes to finish loading windows, seemingly hanging before my network drivers loaded. That went away with the replacement of ATAPI.SYS using the recovery utility. This problem has returned.

Thanks again for the help.

Edited by sdmike1, 21 April 2011 - 07:27 PM.


#5 sdmike1

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Posted 21 April 2011 - 07:33 PM

I also looked more closely at the kaspersky page on this and could find none of the files, registry entries, etc. they say are symptoms of the TDSS/rootkit. Maybe I got rid of that one successfully, and now I'm getting killed by something else.

Now finding that when svchost.exe dies, something called ntdll.dll is also listed in the info. Not sure if that helps. This failure seems to keep most anti-malware from running correctly

Edited by sdmike1, 21 April 2011 - 08:53 PM.


#6 Budapest

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Posted 21 April 2011 - 09:14 PM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 sdmike1

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Posted 21 April 2011 - 09:54 PM

Will do, Budapest. It'll give me something to do tonight instead of sleeping. :)

In the meantime I ran it through a check via SuperAntiSpyware and it seemed to find an innocuous item, but finding anything at this point is good.

#8 Animal

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Posted 22 April 2011 - 04:10 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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