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Help with ComboFix report after Malware injection on my Server


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#1 Renegade210

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Posted 21 April 2011 - 02:38 PM

Last week my Windows XP Home edition was infected with the "System Tools" malware. I ran malware bytes and Gleary utilities and everything seemed ok. A few days later a couple of my servers were access via FTP (I guess my ftp info was stolen during the malware event). Many of my server files were injected with a line of code. My hosting company HostGator removed the injections and suggested that I run malwarebytes again as well as ComboFix. I just ran both but now see that a pair of expert eyes needs to look at the output log generated by ComboFix.

Is there anyone available to take a look?

If so, let me know if I should post it here or send vid PM.

Thanks.

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#2 Orange Blossom

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Posted 21 April 2011 - 02:41 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Budapest

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Posted 22 April 2011 - 06:45 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic392948.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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