Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Problem with Update


  • Please log in to reply
41 replies to this topic

#1 richierein

richierein

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 21 April 2011 - 10:03 AM

I have been using Windows 7 Home Premium for the past two years and have never had any problems with my updates. About 2 weeks ago I added the SP1 update and since then I have had a recurring problem. One of my updates continues to be processed. The history file tells me that the update was successfully added. The problem is that the update continues to remain in the list of unprocessed updates and the next day it gets processed again. This has been repeating itself everyday for the past week. Now my history log shows that this update as having been added 7 times successfully. What can I do to correct this?

BC AdBot (Login to Remove)

 


#2 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • BC Advisor
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:09 PM

Posted 21 April 2011 - 12:01 PM

What is the KB number on the update?
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#3 richierein

richierein
  • Topic Starter

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 22 April 2011 - 01:15 PM

Thank you for responding. The kb number is KB2446708

#4 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • BC Advisor
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:09 PM

Posted 23 April 2011 - 04:11 AM

Before we go any further, let's make a System Restore point in case we screw something up.

How to Create a System Restore Point in Windows 7

Better to be safe than sorry. :)
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#5 richierein

richierein
  • Topic Starter

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 23 April 2011 - 10:34 AM

Hi,

Before we create a restore point you need to know what happened last night. I attempted to run a System Restore for an unrelated reason. The System Restore reported at it's completion that it was run successfully. After Windows started I received a System Restore error message. I took a screen shot of the message and it is attached as Restore_error.jpg. Please take a look at this and let me know how I can proceed from here. Thanks



[attachment=94355:Restore_error.jpg]

#6 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • BC Advisor
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:09 PM

Posted 23 April 2011 - 11:23 AM

Having problems with MyWebSearch, I see...

It might be a good idea to remove it before we tackle the .NET Framework problems.

I recommend using Revo Uninstaller to remove it. Be sure choose the "Advanced" option when uninstalling through Revo, as well as review and delete any remaining registry entries or leftover files related to MyWebSearch that are found in the scan.

Also, a full malware scan would be prudent: Malwarebytes Anti-Malware

Edited by keyboardNinja, 23 April 2011 - 11:25 AM.

PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#7 richierein

richierein
  • Topic Starter

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 23 April 2011 - 02:51 PM

Revo Uninstaller did not uninstall Mywebsearch. A screenshot of the error is attached.

[attachment=94391:Revo_error.jpg]

#8 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • BC Advisor
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:09 PM

Posted 23 April 2011 - 05:05 PM

If the uninstall fails, just let Revo go ahead and do its scan (click Next). Then delete everything found like I mentioned before.

That's the beauty of Revo. If the uninstaller was written poorly (funny how adware is like that...), Revo can still remove all the crap left behind. :)

Edited by keyboardNinja, 23 April 2011 - 05:05 PM.

PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#9 richierein

richierein
  • Topic Starter

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 23 April 2011 - 05:40 PM

I followed your instructions but I have never seen anything like this happen before. I clicked 'ok' when Revo got the error, then 'next'. I let it proceed to the point where it said that everything had been successfully uninstalled. Mywebsearch no longer appears in Revo's list of installed programs. Neither does it appear in 'Programs and Features'. However, I traced the directory path with Windows Explorer and ALL of the files still remain. I have no idea what actually happened.

#10 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • BC Advisor
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:09 PM

Posted 23 April 2011 - 08:20 PM

That's bizarre. :blink:

Go ahead and run a full scan with Malwarebytes, and see what you get.
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#11 ReviverSoft

ReviverSoft

    Happy to help!


  • Members
  • 1,552 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Somewhere on this planet...
  • Local time:12:09 PM

Posted 24 April 2011 - 09:11 AM

@richierein

Please check to see if this utility includes "Mywebsearch" in its list of programs. If you do see it, please proceed to remove the same and restart your computer to double check.
ReviverSoft - Happy to help!

#12 richierein

richierein
  • Topic Starter

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 24 April 2011 - 12:46 PM

I ran Anti-Malwarebytes and received over 250 Adware infections from Mywebsearch alone, some other miscellaneous Adwares and one Trojan. I removed them all. Surprisingly, when I looked at the path that led to Mywebsearch, it was gone. I then ran ReImage at your suggestion. It didn't provide any detailed information about the files or registry. It did, however, let me know that my system's stability was at 45% and it's security was 10%. Pretty bad. It found one virus that Norton anti-virus had missed. The problem I have with purchasing this program is that I can't afford the cost of taking it beyond the analysis stage. I think it costs $70 for a one year subscription. I am severely disabled and I'm supported by the government and have a very limited income.

I think the problem with Mywebsearch is gone. At least I hope so. I created a new restore point and I am ready to proceed with the update problem. Hopefully we can find a solution. Every night this particular update gets installed successfully but never goes away.

#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:07:09 PM

Posted 24 April 2011 - 02:05 PM

Can you post the log from Malwarebytes Anti-Malware?

#14 richierein

richierein
  • Topic Starter

  • Members
  • 379 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Lake Worth, Florida, USA
  • Local time:03:09 PM

Posted 24 April 2011 - 02:25 PM

Here's the Anti-Malware log file

[attachment=94526:mbam-log-2011-04-24 (06-08-50).txt]

#15 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:07:09 PM

Posted 24 April 2011 - 02:54 PM

Can you rerun Malwarebytes after updating it?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users