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Help! My post seems to have fallen through the cracks!


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#1 nkaufman

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Posted 21 April 2011 - 05:50 AM

Hello,

Posted an issue a few days back and have not seen a response but have seen posting later than mine get a response. So I thought instead of replying to my original post and messing up the order etc. etc. I'd create a new post and link to the original.

http://www.bleepingcomputer.com/forums/topic391919.html

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#2 Budapest

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Posted 21 April 2011 - 05:40 PM

Our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. There are over 350 unanswered topics in this forum at present and the current average wait time to receive help is 9 days.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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