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PC Acting Up...


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31 replies to this topic

#1 Beatbox

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Posted 20 April 2011 - 11:42 PM

Hello all,
I've been here in the past with computer issues and you've always helped me out before, hope you don't mind me bugging you all again! Seems to be an annual occurance... Anyway, to the problems... My computer has been REALLY slow lately, to the point that it has trouble opening folders on my desktop and "Not Responding" at the drop of a hat. It runs fine when it first starts up, but as time goes on it seems to get slower and slower. I've run the latest updated versions of Spybot, Malwarebytes, SuperAntispyware, CCleaner, and WinDirStat in safe mode to delete any spyware/other junk that could be slowing me down, along with disabling unnecessary startup programs with msconfig and AutoRuns, but there are still performance issues. (Note, I didn't run all of the above programs at once, I simply ran one after the other finished.) Any ideas as to what's going on?

I'm running Windows Vista Home Premium 32-bit Service Pack 2 on my Dell Inspiron 1520 Laptop that has 2.00gb RAM and an Intel® Core™2 Duo CPU T5250 @ 1.50GHz.

I didn't know what other information to provide, but I'll be happy to provide whatever info you need!

Thanks in advance,
Zac

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#2 corneto_20

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Posted 21 April 2011 - 12:05 AM

Installing multiple antivirus to a computer will definitely slow down your computer. I may suggest try to install only at least 1 with your choice. You may also check the space available on your main drives. Clean the Temp folder.

Please feel free to post anything that you see or noticed in your computer that are unusual (messages). This will help others to give you a better solution

Corneto_20

Edited by corneto_20, 21 April 2011 - 12:07 AM.


#3 techextreme

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Posted 21 April 2011 - 10:45 AM

Hi Beatbox,

Can you please post your logs from Malwarebytes and SuperAntispyware. Also can you tell me if you used the "registry cleaning" portion of Ccleaner?
Techextreme

"Admire those who attempt great things, even though they fail."

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#4 Beatbox

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Posted 22 April 2011 - 01:15 PM

Thanks for the speedy replies!

I've heard that too corneto, but I was under the assumption that having multiple virusscan programs running at the same time really slows down a system. I only run them usually when I have a problem, but if you think I should delete a few, I will. Also, I'm not receiving any specific error messages besides "Not Responding" at the top of some windows.

Techextreme, for some reason my Malwarebytes' log is gone, so I'll run another scan to get a new log, but in the meantime here is my SuperAntispyware log: (Please no judging, I just realized how revealing the info below is...)

Thanks again!

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/18/2011 at 01:45 AM

Application Version : 4.50.1002

Core Rules Database Version : 6859
Trace Rules Database Version: 4671

Scan type : Complete Scan
Total Scan Time : 01:07:51

Memory items scanned : 307
Memory threats detected : 0
Registry items scanned : 11600
Registry threats detected : 0
File items scanned : 39950
File threats detected : 81

Adware.Tracking Cookie
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\zac@youporn[1].txt
ia.media-imdb.com [ C:\Users\Zac\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\76KDE57E ]
media.nbcsandiego.com [ C:\Users\Zac\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\76KDE57E ]
s0.2mdn.net [ C:\Users\Zac\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\76KDE57E ]
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ads.youporn[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@specificmedia[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@tacoda[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@collective-media[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@www.sexpillguru[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@adinterax[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ads.bridgetrack[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ads.undertone[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@www.googleadservices[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@www.googleadservices[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ad.yieldmanager[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ad.bodybuilding[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ads.pubmatic[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@adultfriendfinder[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@tribalfusion[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@youporn[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ads.crakmedia[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@www.youpornmate[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@stats.paypal[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@content.yieldmanager[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@247realmedia[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@2o7[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@a1.interclick[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@acronymfinder[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ad.yieldmanager[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@adserver.adtechus[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ads.pointroll[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@adxpose[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@andomedia[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ar.atwola[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@at.atwola[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@atwola[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@bizrate[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@bs.serving-sys[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@caloriecount.about[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@cdn1.trafficmp[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@content.yieldmanager[3].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@dc.tremormedia[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@dmtracker[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@elitefitness[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@eyewonder[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@gotacha.rotator.hadj7.adjuggler[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@highbeam.122.2o7[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@insightexpressai[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@interclick[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@invitemedia[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@legolas-media[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@lucidmedia[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@microsoftsto.112.2o7[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@media6degrees[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@mediabrandsww[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@mm.chitika[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@msnbc.112.2o7[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@network.realmedia[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@overture[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@paypal.112.2o7[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@pointroll[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@pro-market[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@realmedia[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@questionmarket[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@ru4[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@revsci[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@richmedia.yahoo[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@serving-sys[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@sexpillguru[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@smartadserver[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@specificclick[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@stat.onestat[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@tacoda.at.atwola[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@tourtracker[2].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@trafficking.nabbr[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@trafficmp[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@w3.elitefitness[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@www.edubannerexchange[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@yieldmanager[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@xiti[1].txt
C:\Users\Zac\AppData\Roaming\Microsoft\Windows\Cookies\Low\zac@youpornmate[1].txt

#5 Beatbox

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Posted 22 April 2011 - 01:20 PM

P.S. Just realized I never answered one of your questions tech, yes I do use the "registry cleaning" option in ccleaner.

#6 Beatbox

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Posted 23 April 2011 - 12:09 PM

Here is my latest Malwarebytes Log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6420

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

4/22/2011 5:44:13 PM
mbam-log-2011-04-22 (17-44-13).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 357701
Time elapsed: 3 hour(s), 21 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 techextreme

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Posted 26 April 2011 - 10:27 AM

Hi Beatbox,

Your Malwarebytes and Superantispyware logs look good. Looks like they took care of a bunch of tracking cookies.

Can you please tell me how many logs you have for "Registry cleaning" in Ccleaner?

Also, I'm going to give you some information pertaining to Registry Cleaning Utilities.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
Also, Please do not uninstall Ccleaner till instructed.

Edited by techextreme, 26 April 2011 - 10:28 AM.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#8 Beatbox

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Posted 26 April 2011 - 12:52 PM

Yikes.. Thanks for all the information! Hope I didn't do accidental damage. As for the logs, I found two registry backup files that are 52kb and 95kb for the dates 03/20/2011 and 04/18/2011, respectively. Is that what you meant by the logs? Sorry for my ignorance...

#9 techextreme

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Posted 26 April 2011 - 01:11 PM

Hi Beatbox,

Can you tell me if you noticed any "performance" difference after your last "registry cleaning" with Ccleaner?

Yes, you found exactly what I was looking for as far as logs.

Edited by techextreme, 26 April 2011 - 01:12 PM.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#10 Beatbox

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Posted 26 April 2011 - 04:13 PM

Well my comp has been more slow than usual for like a month, slowly getting worse I feel. I haven't noticed any major differences, but maybe deleting those reg files contributed? Sorry I can't specifically say yes or no

#11 techextreme

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Posted 27 April 2011 - 07:15 AM

Hi Beatbox,

According to Piriform, the makers of Ccleaner, you should have a few files in your "My Documents" directory with the extension of .reg. These files will have an icon that looks like this:

Posted Image

They should also have dates of 03/20/2011 and 04/18/2011. First, I'd like to see if these are still in your "My Documents" directory. If they are, we will move forward with these and see if we can't get things running a little more smoothly.

Before we do anything with these files, I'd like to make a backup of your registry should anything go wrong later.

Backup Your Registry with ERUNT
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe

Let me know if those .reg files are still available in your "My Documents" directory.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#12 Beatbox

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Posted 27 April 2011 - 03:59 PM

I just finished backing up the registry with ERUNT, and yes the files are still available in My Documents.

#13 techextreme

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Posted 28 April 2011 - 06:07 AM

Hi again Beatbox,

Ok, those files are available. Perfect. What I would like you to do it find the most recent one ( 4-18-2011 ) and double click on it. You will be asked if you would like to merge this file into your registry. Click on "yes" and then click on "OK".

When completed, please re-run a malwarebytes scan on your computer to be sure that we haven't reintroduced any malware snippets into your registry. Post the log from Malwarebytes when you're finished and be sure to reboot your machine and let me know how it's running.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#14 Beatbox

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Posted 30 April 2011 - 10:05 PM

I did everything you asked, here's the Malwarebyte's log before rebooting:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6479

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

4/30/2011 4:06:20 PM
mbam-log-2011-04-30 (16-06-20).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 357822
Time elapsed: 3 hour(s), 11 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


So far the comp is the same, if not worse.

#15 techextreme

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Posted 02 May 2011 - 06:34 AM

Hi Beatbox,

Ok, I was kind of expecting you to say that. That's ok though. We're gonna continue on with your computer and get it straightened out.

Please download GMER from one of the following locations and save it to your desktop:

* Main Mirror
This version will download a randomly named file (Recommended)
* Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

* Disconnect from the Internet and close all running programs.
* Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
* Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
* Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
Posted Image

* GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
* If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
* Now click the Scan button. If you see a rootkit warning window, click OK.
* When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
* Click the Copy button and paste the results into your next reply.
* Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca




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