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#1 member419

member419

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  • Local time:09:51 PM

Posted 20 April 2011 - 09:20 PM

When I use Google (or Bing) I get redirected. It is very frustrating! I don't know much about repairing computers but I follow instructions and would appreciate any help!

I am using Windows XP and Firefox and the only other problem that I have noticed is Firefox locking up and closing on me lately. I don't know if it is related or not.

I have backed up my computer using Cobian. It produced the follow error: ERR 2011-04-20 03:57 An error occurred while compressing the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\HP_Owner\Local Settings\Application Data\Microsoft\CardSpace\CardSpaceSP2.db.shadow": Cannot open file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\HP_Owner\Local Settings\Application Data\Microsoft\CardSpace\CardSpaceSP2.db.shadow" - Native error: 00033

I also ran DDS and have the log for that.
Thank you for your time!!!

DDS (Ver_11-03-05.01) - NTFSx86
Run by HP_Owner at 9:39:49.60 on Wed 04/20/2011
Internet Explorer: 8.0.6001.18241 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1983.1174 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Norton GoBack\GBPoll.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\lxdxcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
C:\progra~1\scansoft\paperp~1\pptd40nt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Norton GoBack\GBTray.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Evernote\Evernote\EvernoteTray.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Program Files\Cobian Backup 10\Cobian.exe
C:\Program Files\Cobian Backup 10\cbInterface.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\HP_Owner\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.cox.net
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uSearch Bar = hxxp://home.peoplepc.com/search
uWindow Title = Internet Explorer Provided by Cox High Speed Internet
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uInternet Connection Wizard,ShellNext = hxxp://www.symantec.com/techsupp/activation/activate-redirect.jsp?LG=ENG&IVR=3003421387384078614521362813586285001737481263338&SO={05858CFD-5CC4-4ceb-AAAF-CF00BF39736A}
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
mSearchAssistant = hxxp://home.peoplepc.com/search
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - No File
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {A8FB8EB3-183B-4598-924D-86F0E5E37085} - No File
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
uRun: [PPWebCap] c:\progra~1\scansoft\paperp~1\PPWebCap.exe
uRunOnce: [<NO NAME>] c:\program files\internet explorer\iexplore.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&language=en&product=SymNRT&version=2009.0.0.41&build=Symantec&a=00000082.00000015.00000022&b=00000082.0000001f.0000004b&c=00000082.00000049.000000b9
mRun: [VTTimer] VTTimer.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [HPHUPD06] c:\program files\hp\{aac4fc36-8f89-4587-8dd3-ebc57c83374d}\hphupd06.exe
mRun: [HPHmon06] c:\windows\system32\hphmon06.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [DeviceDiscovery] c:\program files\hp\digital imaging\bin\hpotdd01.exe
mRun: [PaperPort PTD] c:\progra~1\scansoft\paperp~1\pptd40nt.exe
mRun: [SymNRT] "c:\docume~1\hp_owner\locals~1\temp\wzse0.tmp\SymNRT.exe" /unrun
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [lxdxmon.exe] "c:\program files\lexmark 3600-4600 series\lxdxmon.exe"
mRun: [lxdxamon] "c:\program files\lexmark 3600-4600 series\lxdxamon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\hp_owner\startm~1\programs\startup\everno~1.lnk - c:\program files\evernote\evernote\EvernoteClipper.exe
StartupFolder: c:\docume~1\hp_owner\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\HOTSYNC.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\norton~1.lnk - c:\program files\norton goback\GBTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe
uPolicies-explorer: NoFileAssociate = 0 (0x0)
mPolicies-explorer: NoFileAssociate = 0 (0x0)
IE: Add to Evernote 4.0 - c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: Add To HP Organize... - c:\progra~1\hewlet~1\hporga~1\bin/module.main/favorites\ie_add_to.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000
IE: Free YouTube Download - c:\documents and settings\hp_owner\application data\dvdvideosoftiehelpers\youtubedownload.htm
IE: Free YouTube to Mp3 Converter - c:\documents and settings\hp_owner\application data\dvdvideosoftiehelpers\youtubetomp3.htm
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Trusted Zone: turbotax.com
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1163345080125
DPF: {6F750200-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} - hxxp://vsp.closetmaid.com/vsp/cmaidctl_vsp.closetmaid.com_downloader.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - hxxp://a19.g.akamai.net/7/19/7125/4051/ftp.coupons.com/r3302/cpbrkpie.cab
DPF: {B030900C-746A-47BF-8B1D-EA3FB3395563} - hxxps://fastconnect.cox.net/cd20/CoxFastConnect20.ocx
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\hp_owner\applic~1\mozilla\firefox\profiles\0vo5p2hr.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/accounts/ServiceLogin?hl=en&nui=1&service=reader&continue=http%3A%2F%2Fwww.google.com%2Freader|https://www.mturk.com/mturk/dashboard
FF - prefs.js: keyword.URL - about:neterror?e=query&u=
FF - prefs.js: network.proxy.http - localhost
FF - prefs.js: network.proxy.http_port - 8080
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\documents and settings\hp_owner\application data\mozilla\firefox\profiles\0vo5p2hr.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp07061050.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol500.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\virtools\3d life player\npvirtools.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - %profile%\extensions\moveplayer@movenetworks.com
FF - Ext: Vacuum Places Improved: VacuumPlacesImproved@lultimouomo-gmail.com - %profile%\extensions\VacuumPlacesImproved@lultimouomo-gmail.com
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R2 BCMNTIO;BCMNTIO;c:\progra~1\checkit\diagno~1\BCMNTIO.sys [2005-2-3 3744]
R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2011-4-19 67584]
R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?]
R2 MAPMEM;MAPMEM;c:\progra~1\checkit\diagno~1\MAPMEM.sys [2005-2-3 3904]
S2 lxdxCATSCustConnectService;lxdxCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdxserv.exe [2010-8-15 94208]
.
=============== Created Last 30 ================
.
2011-04-20 03:49:16 -------- d-----w- c:\docume~1\hp_owner\locals~1\applic~1\Safe mirror
2011-04-20 03:48:51 -------- d-----w- c:\program files\Cobian Backup 10
2011-04-20 02:42:41 238417 ------w- c:\documents and settings\hp_owner\null0.7280974476711213.exe
2011-04-09 14:08:23 2345733 ------w- c:\documents and settings\all users\SPL5.tmp
2011-04-06 18:04:39 -------- d-----w- c:\program files\Garmin GPS Plugin
2011-04-06 18:00:20 -------- d-----w- c:\docume~1\hp_owner\applic~1\GARMIN
2011-04-06 18:00:20 -------- d-----w- c:\docume~1\alluse~1\applic~1\GARMIN
2011-04-06 17:59:57 -------- d-----w- c:\program files\Garmin
2011-04-06 17:32:01 -------- d-----w- C:\Garmin
2011-04-06 16:58:24 69715 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\ctor.dll
2011-04-06 16:58:24 5632 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\DotNetInstaller.exe
2011-04-06 16:58:24 266240 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iscript.dll
2011-04-06 16:58:24 192512 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iuser.dll
2011-04-06 16:58:23 729088 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iKernel.dll
2011-04-06 16:58:23 188548 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iGdi.dll
2011-04-06 16:58:22 311428 ------w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\setup.dll
2011-04-06 16:57:55 65536 ------r- c:\docume~1\hp_owner\applic~1\microsoft\installer\{2bcb62f5-7ec5-4637-8f7a-2e7f5b437a70}\PalmDesktopShortcut.exe
2011-04-06 16:57:55 65536 ------r- c:\docume~1\hp_owner\applic~1\microsoft\installer\{2bcb62f5-7ec5-4637-8f7a-2e7f5b437a70}\ARPPRODUCTICON.exe
2011-04-06 16:57:51 -------- d-----w- c:\program files\Palm
2011-03-27 03:20:00 -------- d-----w- c:\program files\iPod
2011-03-27 03:15:42 -------- d-----w- c:\program files\Bonjour
.
==================== Find3M ====================
.
2011-04-16 14:09:51 43520 ------w- c:\windows\system32\CmdLineExt03.dll
2011-02-28 20:19:41 398760 ------r- c:\windows\system32\cpnprt2.cid
2011-02-18 21:36:58 4184352 ------w- c:\windows\system32\usbaaplrc.dll
2004-08-04 12:00:00 94784 -csh--w- c:\windows\twain.dll
2004-08-04 12:00:00 50688 --sh--w- c:\windows\twain_32.dll
2004-08-04 12:00:00 1028096 --sh--w- c:\windows\system32\mfc42.dll
2004-08-04 12:00:00 54784 --sh--w- c:\windows\system32\msvcirt.dll
2004-08-04 12:00:00 413696 --sh--w- c:\windows\system32\msvcp60.dll
2004-08-04 12:00:00 343040 --sh--w- c:\windows\system32\msvcrt.dll
2004-08-04 12:00:00 11776 --sh--w- c:\windows\system32\regsvr32.exe
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntoskrnl.exe GoBack2K.sys CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x898FDECC]<<
c:\windows\system32\drivers\GoBack2K.sys Symantec Corporation Norton GoBack
_asm { PUSH EBP; MOV EBP, ESP; SUB ESP, 0x1c; PUSH EBX; PUSH ESI; MOV DWORD [EBP-0x4], 0x89928879; SUB DWORD [EBP-0x4], 0x89928135; PUSH EDI; CALL 0xffffffffffffdf2c; }
1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x8A4AEAB8]
3 CLASSPNP[0xF763805B] -> nt!IofCallDriver[0x804E37D5] -> \Device\00000060[0x8A5129E8]
5 ACPI[0xF75AE620] -> nt!IofCallDriver[0x804E37D5] -> [0x8A56ED98]
[0x89A5BC30] -> IRP_MJ_CREATE -> 0x898FDECC
kernel: MBR read successfully
_asm { CALL 0x56; }
detected disk devices:
\Device\Ide\IdeDeviceP2T0L0-12 -> \??\IDE#DiskWDC_WD800BB-22JHA0______________________05.01C05#4457572d414d394d363333333733203120202020#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x898FDAF1
user != kernel MBR !!!
sectors 156301486 (+135): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.
.
============= FINISH: 9:40:18.92 ===============

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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:11:51 PM

Posted 26 April 2011 - 08:04 PM

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 CatByte

CatByte

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Posted 06 May 2011 - 05:59 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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