Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD on startup, safe mode fails also


  • Please log in to reply
No replies to this topic

#1 Xardas

Xardas

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:25 AM

Posted 20 April 2011 - 08:25 PM

Hello folks,

I am passable with computers, so I have the joy of working with the fiance's computer. It is a windows 7 64 bit del inspiron. No hardware changes have been made since purchasing the computer. Some backround as well- in the last week before the computer finally went kaput, the computer started restarting randomly and bluescreening. I don't know what the error message was at that point as I did not have access to the pc til now.

Upon startup, about 10 seconds in (never having reached windows) the computer bsods giving the following error message:

stop: 0x7b (0xfffff880009a98e8, 0xffffffffc000000d, 0x0000000000000000, 0x0000000000000000).

Safe mode in all its various forms has the same problem. I've tried running the "repair" option that it offers upon restarting, which states that it could not fix the problem and gives the following information:

problem event name: startuprepairoffline
problem signature 01: 6.1.7600.16385
problem signature 02: 6.1.7600.16385
problem signature 03: unknown
problem signature 04: 21200997
problem signature 05: autofailover
problem signature 06: 2
problem signature 07: norootcause
os version: 6.1.7600.2.0.0.256.1
locale id: 1033

This also changed nothing. I inserted the windows 7 install cd and tried repairing from that, which changed nothing but gave a slightly different error:
problem event name: startuprepairoffline
problem signature 01: 6.1.7600.16385
problem signature 02: 6.1.7600.16385
problem signature 03: unknown
problem signature 04: 482
problem signature 05: externalmedia
problem signature 06: 1
problem signature 07: failureduringsetup
os version: 6.1.7600.2.0.0.256.1
locale id: 1033

Honestly, I'd have just reformatted this computer 8 hours ago, but there are pictures on this computer that are very important to her. I tried running knoppix from a cd (KNOPPIX_V6.4.4) but something must have gone wrong because it starts booting then just hangs with a white blinking cursor over black text doing nothing (I know basically nothing about knoppix).

I'm currently working on getting a modified bart pe cd up and running to try and save the files. If anyone can come up with another way to save the files on this computer or tell me what this problem is or how to fix it my fiance and I would be most appreciative.

BC AdBot (Login to Remove)

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users