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Black screen of death (tried everything I could think)


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6 replies to this topic

#1 shinjikun

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Posted 20 April 2011 - 01:47 PM

Running windows 7 ultimate. Like many people, I've got the black screen of death. Upon startup, after the windows image I hear the start up sound but the screen is completely black. No cursor like so people. Ctrl alt dlt yields nothing. I can get into safe mode. In safe mode, if I disable the drivers for my graphics card (Nvidia GeForce GTX 460-not even 6 months old) I am then able to restart into normal mode. I've tried updating the drivers, and I've tried installing older drivers. I've also done every system restore point available. Nothing has cured my problem. I did run that download that is supposed to fix most issues with this problem too...also no luck there. I have ran Superanti spyware, AVG, and Malwarebytes. All come up with a clean slate. I can only assume it's a registry error or something else. Here is my HTJ log and DDS log that was run in normal mode. Any help would be appreciated greatly. Kevin, from kevin's resource center, suggested I go here.

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#2 Blind Faith

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Posted 30 April 2011 - 02:56 PM

Hello and welcome to Bleeping Computer :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log




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#3 shinjikun

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Posted 30 April 2011 - 07:08 PM

Thank you for the response, and please don't worry about how long it may have taken-this is a free service after all. As of this moment I am still having the same problem (and have tried a different graphics card too). Currently, I don't have the time to post a new dds log or run gmer, but I will do so tonight. I only wanted to post a reply so that you knew I am still here, and still having the problem.

#4 shinjikun

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Posted 30 April 2011 - 11:54 PM

Here is an updated DDS and the GMER log: Still having the problem (black screen on startup, goes away if graphics drivers are disabled-tried 2 different model number nividia card).

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#5 m0le

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Posted 03 May 2011 - 07:00 PM

Hi,

I think the fact that the graphics card being disabled makes the BSOD go away means that this is probably a hardware issue.

You should be posting this in a different forum where the advisors and members can look into the card issue.

I'm sorry to make you wait to tell you to go somewhere else but it looks pretty clear that this BSOD has nothing to do with malware unless there's anything else you want to add to the description of the problem.
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#6 shinjikun

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Posted 03 May 2011 - 08:31 PM

Nothing else I could think to add to my description. I reckon I merely wanted to rule out malware as a possible issue. Therefore, I can only assume that my computer is pretty clean and will presently take my topic elsewhere. Thank you guys for your time to look at my problem. I guess it'd be safe to call this current topic closed.

#7 m0le

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Posted 04 May 2011 - 02:42 PM

Okay, good luck with diagnosing the problem :)

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