. Sorry for the delay. My name is Jason
and I will be helping you. (You can either call me by my screenname jntkwx, or Jason is fine
Yes, it is odd that the files are not deleted.
Let's make sure Malwarebytes is up to date:
- Make sure you are connected to the Internet.
- Open Malwarebytes' and click on the Update tab.
- Then click on the Check for Updates button. Malwarebytes will download the latest database.
Let's then run a quick scan with Malwarebytes:
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
- Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
- Click on the Scan button.
- When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked and then click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes' when done.
Then download Security Check
by screen317 from here
- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
To recap, please include with your reply:
- The full Malwarebytes log
- The contents of the checkup.txt file from Security Check