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Can't uninstall programs and anti malware wont run

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#1 Davepep


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Posted 19 April 2011 - 12:42 PM

Hi All

I'm currently working on a friends computer. The original problem was that they were unable to uninstall most programs. Windows XP kept saying that the installer application wasn't installed correctly. After trying everything possible to get it to work I decided to run a malware scan. I installed and ran malwarebytes. It starts and updates ok but within about 7 seconds of starting a scan it just shuts down and the program then will not run. I keep getting an access denied error. After reading about I've come to the conclusion that the pc is infected with some kinda virus/malware.

Please Help


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#2 Blade


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Posted 26 April 2011 - 08:12 AM


Please follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.


If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
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