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Blue Screen


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#1 christinee3074

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Posted 18 April 2011 - 10:25 PM

When i turned my laptop on one day, it started as normal then something popped up saying " Windows has just recovered from a problem" and then i do wat i usually do for a few minutes and the screen goes blue and says load of crap i dont understand =.= then the laptop starts all over again and it says to start safe mode or normal. i go on normal. But then the blue screen come again. =.= BTW my laptop is windows 7 home premium. btw before the blue screen happened i was downloading something to watch korean shows and antimalware or anti-something doctor came up and said there was something wrong with my laptop. I did the Memtest86+ test and it came out clean.

Edited by hamluis, 19 April 2011 - 06:22 AM.
Moved from Internal Hardware to Am I Infected.


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#2 MrBruce1959

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Posted 19 April 2011 - 02:04 AM

Hello and welcome to Bleepingcomputer.

It sounds to me like you may have the rouge program called antimalware doctor.

To confirm this please click this link below and check the programs description.

http://www.bleepingcomputer.com/virus-removal/remove-antimalware-doctor

The page above gives a description of the program with pictures included and also gives instructions on how to remove this fake program from your computer.

If you feel you need assistance in removing this rouge from your computer, I can request your topic be moved to the appropriate forum section.

Bruce.
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#3 christinee3074

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Posted 19 April 2011 - 02:08 AM

how can i install and scan if the laptop keeps crashing? btw thanks

#4 MrBruce1959

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Posted 19 April 2011 - 02:13 AM

Can you boot the system into safe mode with networking and if so does it crash then?

Bruce.
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#5 christinee3074

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Posted 19 April 2011 - 02:17 AM

yes safemode is working thank you :) :thumbsup:

Edited by christinee3074, 19 April 2011 - 02:19 AM.


#6 MrBruce1959

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Posted 19 April 2011 - 02:27 AM

You're welcome.

Please follow the instructions on that page I linked you to, it explains how to kill the process with rkill and then scan the system with Malwarebytes antimalware after you have updated it, it will remove that program and hopefully any others you may have become infected with.

I will still request this topic be moved to the AII section of the forums since this is not a hardware issue at this point.

Bruce.
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#7 christinee3074

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Posted 19 April 2011 - 02:29 AM

It keeps crashing which i can't install or download anything if that happens.

#8 MrBruce1959

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Posted 19 April 2011 - 02:34 AM

Your computer is still crashing in safe mode?

Is this before or during your attempt to run Rkill?

Bruce.
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#9 christinee3074

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Posted 19 April 2011 - 02:46 AM

It just crashed after i started rkill.

#10 MrBruce1959

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Posted 19 April 2011 - 03:00 AM

I tend to believe that something is preventing your computer from running rkill and I also am curious if your system may be suffering from dust accumulation.

This would be a buildup of dust that prevents cool air from entering the laptop and heat from escaping effectively from the laptop case.

Is the cooling fan spinning that you are aware of? Can you hear it, can you feel any air flow?

Do you see any signs of dust or lint in any of the air vents in this laptop?

Does the laptop feel extremely warm or hot to the touch in certain areas?

Bruce.

Edited by MrBruce1959, 19 April 2011 - 03:01 AM.

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#11 christinee3074

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Posted 19 April 2011 - 03:03 AM

The laptop is only a few months old. There is no dust in the vents. It does not hot anywhere on the laptop. I can't any airflow because the fan is sealed.

#12 MrBruce1959

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Posted 19 April 2011 - 03:13 AM

Is the program that alerted you that your laptop has a problem the same program as the one described on the page I linked you to above? In other words are they both the same program?

Bruce.
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#13 christinee3074

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Posted 19 April 2011 - 03:14 AM

Yes.

#14 MrBruce1959

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Posted 19 April 2011 - 03:46 AM

Okay hang in there please, I want someone who is specially trained in malware removal to assist you and to advise you on what to do next.

Bruce.
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#15 christinee3074

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Posted 19 April 2011 - 03:49 AM

What about the crashes?




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