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Critical Hard disk error has been detected with black screen


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#1 cmss53

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Posted 18 April 2011 - 11:37 AM

I have a vista 32 that I have encountered a trojan than I spent all day trying to get off. I downloaded installed and uninstalled several type of search and clean malwares. I would install run then reboot in safe mode and run again. I did this yesterday on at least 4 different types of cleaning tools. I still have the hard disk error with a bogus (I think) WindowsRecovery message that won't close. A guy I know that does this type work commercially asked if I had ran the combofix as one of the things I had done and I said no. So after reading the instructions I am ready to move forward with help. I also have a black screen and all my desktop icons are gone as well as favorites and that is what I know up to this point.

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#2 boopme

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Posted 18 April 2011 - 02:51 PM

Please follow our Removal Guide here,there are steps there that should clear this. Remove Windows Recovery .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 cmss53

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Posted 18 April 2011 - 03:52 PM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 04/18/2011 at 16:51:05.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

C:\ProgramData\41344776.exe


Rkill completed on 04/18/2011 at 16:51:11.

#4 cmss53

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Posted 18 April 2011 - 05:35 PM

I just completed the process and thing appear back to normal but I have not rebooted since I ran the Secunia. I want to thank you for your help and ask 1 more question. I did have a very reputable virus and spy protection and cannot understand how this could have gotten on my PC. It updated accordingly etc. What I do know is I work from my pc and cannot afford another 2 day project as this has been. Any pointer on what to do going forward.

#5 boopme

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Posted 18 April 2011 - 07:08 PM

please Reboot as it will complete all removal.
Well its actually hard to be sure but one good possibility is that you just clicked on an infected page or evan an image. Yes there are these with hidden scripts. Your AV should catch these except that if you clicked on the type of infection that hasn't been added to your AV's database yet.
I'll add a few more topis below. Maybe the best thing I can suggest is you set up a Limited user account(NON administrator account). Use that one to surf.
This way if an infection does occur the infector does not have the same Admin rights to run the computer. (they do not get the same free range rights as your Admin account gives you.

See these:
•Create a user account
•Change a user's account type



If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 cmss53

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Posted 18 April 2011 - 07:26 PM

Thanks that is very helpful.

#7 boopme

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Posted 18 April 2011 - 07:39 PM

You're very welcome!! Our pleasure.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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