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browser redirect, still having some issues.


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2 replies to this topic

#1 Murrys3663

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Posted 18 April 2011 - 11:36 AM

Hello,

I am new to the forum and this is my first post. My computer was recently infected with Windows Diagnostic. I have removed this trojan with the instructions on bleeping computer. I am still getting some browser redirect issues. Seems to only happen with the first google search after opening a browser.

I have run hijackthis and would like to know if someone could analyze my results.

If anyone can help me out I will send the log. Thank you.

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#2 hamluis

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Posted 18 April 2011 - 12:37 PM

For log analysis, pleae follow Steps 6-9 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .

FWIW: Current backlog in the Malware Removal Logs forum is several days, with topics from 8-9 April currently at the top of the list.

Louis

#3 Budapest

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Posted 18 April 2011 - 04:42 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic392075.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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