Posted 30 December 2005 - 06:20 PM
I have a user who didn't receive several expected messages this week. The sender of the message sends thousands of these automated messages per day, and of course, the sender says that they sent it. They even have logs stating "we did connect to your server and it returned that it was delivered.
Here are the logs, FYI:
12/30/05 13:43:20 SMTP-IN 496 188.8.131.52
RCPT RCPT TO: 250 Requested mail action okay, completed
12/30/05 13:43:20 ME-I0149: 113E1B8E52144A74B7677F95BD81D4D6.MAI was received successfully "
Here's what I've tried:
1. I went to Exchange system manager to tools -> message tracking center, and tried to find all messages sent to this user this week. The message I got was "The tracking database on ***.com is not available or the message has left the Exchange organization" . So I'm not even sure if message tracking is working??
2. Navigated to C:\Inetpub\mailroot\Queue and looked for "stuck" messages in there. There were a bunch of messages in there, but they were all dated 6/10/04 or 6/11/04. The message I'm looking for would have been sent this week.
Did I mis a spot?
Is there anyplace else I could check?