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After running kaspersky rescue disk 10 computer will not boot


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19 replies to this topic

#1 doctagreenthumb

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Posted 17 April 2011 - 09:11 PM

I am running windows 7 64 bit. So I downloaded a file off the internet and my computer automatically shutdown and would not boot. At the time i did not know that i had been infected with Rootkit.Win32.TDSS. I tried to restore my computer to a point but it was unsuccessful. My computer did not start and I could not even start my computer in safe mode.So i decided to do a factory restore and wipe all my data off my computer. Now when i tried to start my computer after the screen that said "Setup is preparing your computer for first use" i would get the blue screen of death and it will reboot and repeat to the BSoD after the "Setup is preparing your computer for first use" screen. I started to search the internet for a cure and found the Kaspersky Rescue Disk. I made a boot-able and ran this disk. After running it Kaspersky did a scan and found that my computer have been infected with Rootkit.Win32.TDSS. It removed it but there was a pop-up that said that file was protected with a password. I then restarted my computer and now it will not boot, it does not even go to the screen that says "Setup is preparing your computer for first use". I have tried running windows repair but it is no help. I would highly appreciate any help. Thank you.

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#2 JSntgRvr

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Posted 17 April 2011 - 10:17 PM

Hi, :welcome:

Lets give it a try. How did you performed the Restore to Factory Settings?

We will need to view the system status from an external environment. You will need a USB drive and a CD to burn. There will be several steps to follow.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.
  • Remove the USB & CD and insert them in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Then type bash driver.sh -af
  • Press Enter
  • You will be prompted to input a filename.
  • Type the following:

    Winlogon.exe

  • Press Enter
  • If successful, the script will search for this file.
  • After it has completed the search enter the next file to be searched
  • Type the following:

    explorer.exe

  • Press Enter
  • After it has completed the search enter the next file to be searched
  • Type the following:

    Userinit.exe

  • Press Enter
  • After the search is completed type Exit and press Enter.
  • After it has finished a report will be located in the USB drive as filefind.txt
  • While still in the Open Terminal, type bash query.sh
  • Press Enter
  • After it has finished a report will be located in the USB drive as RegReport.txt
  • Then type dd if=/dev/sda of=mbr.bin bs=512 count=1


    Leave a space among the following Statements:

    dd is the executable application used to create the backup
    if=/dev/sda is the device the backup is created from - the hard drive when only one HDD exists
    of=mbr.bin is the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
    bs=512 is the number of bytes in the backup
    count=1 says to backup just 1 sector


    It is extremely important that the if and of statements are correctly entered.

  • Press Enter
  • After it has finished a report will be located in the USB drive as mbr.bin
  • Plug the USB back into the clean computer, zip the mbr.bin, and except for the mbr.bin zipped file, post the contents of the report.txt, filefind.txt and RegReport.txt in your next reply. The mbr.bin zipped file must be attached to your reply.

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#3 doctagreenthumb

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Posted 18 April 2011 - 11:49 AM

Hi i did what you told me to do and burn the disc and also made the usb. When i booted from the disc i got into the welcome screen and i pressed english as my language, but then after that i go to a black screen that says "Fatal server error: no screens found Please Consult the x.org foundation support for help. please also check the log file at "/var/log/xorg.0.log" for additional information. ddxsigGiveup: closing log" I dont know what this means. Can you help me?

#4 JSntgRvr

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Posted 18 April 2011 - 05:15 PM

That means the video card is not compatible with xPUD.

Do you have the Installation DVD?

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#5 doctagreenthumb

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Posted 18 April 2011 - 07:39 PM

edited---

Edited by doctagreenthumb, 18 April 2011 - 09:18 PM.


#6 doctagreenthumb

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Posted 18 April 2011 - 09:09 PM

ok i changed my video card and did it.

Thu Apr 21 18:46:00 UTC 2011

Search results for winlogon.exe

da3e2a6fa9660cc75b471530ce88453a /mnt/sda3/WINDOWS/System32/winlogon.exe
380.5K Mar 5 01:35

132328df455b0028f13bf0abee51a63a /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.16385_none_cbb7f2bdeea2829c/winlogon.exe
380.0K Jul 14 2009

da3e2a6fa9660cc75b471530ce88453a /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.16447_none_cbe534e7ee8042ad/winlogon.exe
380.5K Mar 5 01:35

a93d41a4d4b0d91c072d11dd8af266de /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20560_none_cc522fd507b468f8/winlogon.exe
380.5K Mar 5 01:35


Search results for explorer.exe

9aaaec8dac27aa17b053e6352ad233ae /mnt/sda3/WINDOWS/explorer.exe
2.7M Mar 5 01:35

2626fc9755be22f805d3cfa0ce3ee727 /mnt/sda3/WINDOWS/SysWOW64/explorer.exe
2.5M Mar 5 01:35

b8ec4bd49ce8f6fc457721bfc210b67f /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20563_none_ae46d6aeac7ca7c7/explorer.exe
2.7M Mar 5 01:35

c235a51cb740e45ffa0ebfb9bafcda64 /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16385_none_ada998b9936d7566/explorer.exe
2.7M Jul 14 2009

f170b4a061c9e026437b193b4d571799 /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16404_none_adff19b5932d79ae/explorer.exe
2.7M Mar 5 01:35

6d4f9e4b640b413c6f73414327484c80 /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16434_none_addea9f19345cd81/explorer.exe
2.7M Mar 5 01:35

9aaaec8dac27aa17b053e6352ad233ae /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16450_none_adc508f19359a007/explorer.exe
2.7M Mar 5 01:35

700073016dac1c3d2e7e2ce4223334b6 /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20500_none_ae84b558ac4eb41c/explorer.exe
2.7M Mar 5 01:35

ca17f8620815267dc838e30b68cb5052 /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20542_none_ae5b763cac6d568e/explorer.exe
2.7M Mar 5 01:35

15bc38a7492befe831966adb477cf76f /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16385_none_b7fe430bc7ce3761/explorer.exe
2.5M Jul 14 2009

b95eeb0f4e5efbf1038a35b3351cf047 /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16404_none_b853c407c78e3ba9/explorer.exe
2.5M Mar 5 01:35

fc89faca0473641cb625eda9277d0885 /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16434_none_b8335443c7a68f7c/explorer.exe
2.5M Mar 5 01:35

2626fc9755be22f805d3cfa0ce3ee727 /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16450_none_b819b343c7ba6202/explorer.exe
2.5M Mar 5 01:35

9ff6c4c91a3711c0a3b18f87b08b518d /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20500_none_b8d95faae0af7617/explorer.exe
2.5M Mar 5 01:35

00b0358734caa32c39d181fe6916b178 /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20542_none_b8b0208ee0ce1889/explorer.exe
2.5M Mar 5 01:35

c76153c7eca00fa852bb0c193378f917 /mnt/sda3/WINDOWS/winsxs/wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20563_none_b89b8100e0dd69c2/explorer.exe
2.5M Mar 5 01:35


Search results for userinit.exe

6f8f1376a13114cc10c0e69274f5a4de /mnt/sda3/WINDOWS/System32/userinit.exe
29.5K Jul 14 2009

6de80f60d7de9ce6b8c2ddfdf79ef175 /mnt/sda3/WINDOWS/SysWOW64/userinit.exe
25.5K Jul 14 2009

6f8f1376a13114cc10c0e69274f5a4de /mnt/sda3/WINDOWS/winsxs/amd64_microsoft-windows-userinit_31bf3856ad364e35_6.1.7600.16385_none_381dabbceb60feb2/userinit.exe
29.5K Jul 14 2009

6de80f60d7de9ce6b8c2ddfdf79ef175 /mnt/sda3/WINDOWS/winsxs/x86_microsoft-windows-userinit_31bf3856ad364e35_6.1.7600.16385_none_dbff103933038d7c/userinit.exe
25.5K Jul 14 2009

Remote Registry Report

Hive </mnt/sda3/WINDOWS/System32/config/SOFTWARE>
\Microsoft\Windows NT\CurrentVersion> Value <ProductName> of type REG_SZ, data length 46 [0x2e]
Windows 7 Home Premium
\Microsoft\Windows NT\CurrentVersion> cat_vk: No such value <CSDVersion>
\Microsoft\Windows NT\CurrentVersion> Value <SystemRoot> of type REG_SZ, data length 22 [0x16]
C:\Windows
\Microsoft\Windows NT\CurrentVersion\Windows> Value <AppInit_DLLs> of type REG_SZ, data length 2 [0x2]
(...)\Windows NT\CurrentVersion\Winlogon> Value <Shell> of type REG_SZ, data length 26 [0x1a]
explorer.exe
(...)\Windows NT\CurrentVersion\Winlogon> Value <Userinit> of type REG_SZ, data length 68 [0x44]
C:\Windows\system32\userinit.exe,
(...)\Windows NT\CurrentVersion\Winlogon\Notify> Node has 1 subkeys and 0 values
<GoToAssist>
\Microsoft\Windows\CurrentVersion\Run> Node has 0 subkeys and 4 values
size type value name [value if type DWORD]
102 REG_SZ <RtHDVCpl>
174 REG_SZ <RunDLLEntry_THXCfg>
174 REG_SZ <RunDLLEntry_EptMon>
244 REG_EXPAND_SZ <DellStage>
(...)\Windows\CurrentVersion\Policies\System> Node has 1 subkeys and 16 values
<UIPI>
4 REG_DWORD <ConsentPromptBehaviorAdmin> 5 [0x5]
4 REG_DWORD <ConsentPromptBehaviorUser> 3 [0x3]
4 REG_DWORD <EnableInstallerDetection> 1 [0x1]
4 REG_DWORD <EnableLUA> 1 [0x1]
4 REG_DWORD <EnableSecureUIAPaths> 1 [0x1]
4 REG_DWORD <EnableUIADesktopToggle> 0 [0x0]
4 REG_DWORD <EnableVirtualization> 1 [0x1]
4 REG_DWORD <PromptOnSecureDesktop> 1 [0x1]
4 REG_DWORD <ValidateAdminCodeSignatures> 0 [0x0]
4 REG_DWORD <dontdisplaylastusername> 0 [0x0]
2 REG_SZ <legalnoticecaption>
4 REG_SZ <legalnoticetext>
4 REG_DWORD <scforceoption> 0 [0x0]
4 REG_DWORD <shutdownwithoutlogon> 1 [0x1]
4 REG_DWORD <undockwithoutlogon> 1 [0x1]
4 REG_DWORD <FilterAdministratorToken> 0 [0x0]


Hive </mnt/sda3/Users/Administrator/NTUSER.DAT>
(...)\Microsoft\Windows\CurrentVersion\Run> Node has 0 subkeys and 0 values
(...)\Windows\CurrentVersion\Policies\Explorer> Node has 0 subkeys and 1 values
size type value name [value if type DWORD]
4 REG_DWORD <NoDriveTypeAutoRun> 145 [0x91]


My zip is in the post below.

Edited by doctagreenthumb, 18 April 2011 - 09:35 PM.


#7 doctagreenthumb

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Posted 18 April 2011 - 09:35 PM

Attached File  mbr.zip   152bytes   1 downloads

#8 JSntgRvr

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Posted 18 April 2011 - 10:56 PM

The MBR (Master Boot Record) is practically null.

  • Download NTBR_CD by noahdfear.
  • Extract its contents to the desktop.
  • Once extracted, open the NTBR_CD folder and click on the BurnItCD application.
  • Insert a blank CD when prompted. The .iso image will be burned to the CD.
  • Boot the computer with the CD you just burned and follow the prompts.
  • Press Enter for English.
  • At the menu type 1 to select MBRWORK then hit Enter

    This screen will show the hard drive configuration.


  • Type 5 to Install standard MBR code then hit Enter
  • Type 2 to select Windows 7 then hit Enter
  • Type Y then hit Enter to confirm
  • Type E then hit Enter to exit
  • Back at the menu, type 6 to Quit.
  • Press Ctrl+Alt+Del to restart the machine.
  • Eject the CD upon restart and boot normally.

If successful, get an internet connection and run Combofix as follows:

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Please, never rename Combofix unless instructed.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      If AVG or CA Internet Security Suite is installed, you must remove these programs before using Combofix. If any of these applications will not uninstall, it is first recommended to uninstall it with AppRemover by Opswat. http://www.appremover.com/supported-applications. Do not use AppRemover on Norton

      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • Install the Recovery Console if prompted.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" .
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

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#9 doctagreenthumb

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Posted 19 April 2011 - 12:01 AM

i followed your instructions and did
Download NTBR_CD by noahdfear.
Extract its contents to the desktop.
Once extracted, open the NTBR_CD folder and click on the BurnItCD application.
Insert a blank CD when prompted. The .iso image will be burned to the CD.
Boot the computer with the CD you just burned and follow the prompts.
Press Enter for English.
At the menu type 1 to select MBRWORK then hit Enter

This screen will show the hard drive configuration.

Attached Image: MBRWork.jpg that

Type 5 to Install standard MBR code then hit Enter
Type 2 to select Windows 7 then hit Enter
Type Y then hit Enter to confirm
Type E then hit Enter to exit
Back at the menu, type 6 to Quit.
Press Ctrl+Alt+Del to restart the machine.
Eject the CD upon restart and boot normally.

But after do you want me to boot my sick computer? because it still doesn't boot i have the same problem as before my computer keeps restarting after the "starting windows" screen.

I decided to run a memtest and on test 7 it always fails i don't know if that's any help to you. i would get a lot of errors on test 7 and then my computer would freeze.

Edited by doctagreenthumb, 19 April 2011 - 10:04 AM.


#10 JSntgRvr

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Posted 19 April 2011 - 01:53 PM

Lets see that MBR once again. Remove the MBR.bin from the USB, then boot with xPUD.

  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Then type dd if=/dev/sda of=mbr.bin bs=512 count=1


    Leave a space among the following Statements:

    dd is the executable application used to create the backup
    if=/dev/sda is the device the backup is created from - the hard drive when only one HDD exists
    of=mbr.bin is the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
    bs=512 is the number of bytes in the backup
    count=1 says to backup just 1 sector


    It is extremely important that the if and of statements are correctly entered.

  • Press Enter
  • After it has finished a report will be located in the USB drive as mbr.bin
  • Plug the USB back into the clean computer, zip the mbr.bin and attach it to your reply.

How many memory modules (tablets) are installed in the computer?

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#11 doctagreenthumb

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Posted 19 April 2011 - 02:31 PM

I have 4 2gb sticks, 8gb of ram in total.Attached File  mbr.zip   611bytes   1 downloads

#12 JSntgRvr

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Posted 19 April 2011 - 05:06 PM

I need the specs of your computer as well as the brand and model.

The MBR looks now legit.

Remove the two tablets in the front and replace them with the two in the back. Leave the two tablets removed out and retry booting in Normal Mode just with two tablets.

I need to know if you have the installation CD or a Windows 7 Recovery CD we can use to run the Repair console.

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#13 doctagreenthumb

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Posted 19 April 2011 - 06:41 PM

This is my computer
http://configure.us.dell.com/dellstore/config.aspx?oc=dxdwds3&c=us&l=en&s=dhs&cs=19&model_id=studio-xps-7100
the exact specs.
Yes I do have the recovery disc, but I have run the repair many times and it does not find anything wrong with my computer at all.

#14 JSntgRvr

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Posted 19 April 2011 - 07:50 PM

The link brings me to Dell, but no specs are shown.

Since you have a Recovery CD, lets run some commands at the Repair Console and attempt to rebuild the Boot Configuration Data. I would prefer to boot to the Repair console throughout the DVD rather than the one integrated in the computer. If you feel uncomfortable with any of these commands, please let me know and I will try to explain it to you.

Boot with the CD, Select Repair your Computer and bring the computer to a command prompt. At the prompt type the following and press Enter:

BCDEdit /export c:\bcd_backup

Leave a space among the following arguments:

BCDEdit
/export
c:\bcd_backup


This command should be successful before continuing. It is always important to backup the BCD before rebuilding the store. If successful, at the prompt type the following and press Enter after each line:

Line 1

Attrib -r -s -h C:\boot\bcd

Leave a space among the following arguments:

Attrib
-r
-s
-h
C:\boot\bcd


Line 2

Ren C:\boot\bcd bcd.old

Leave a space among the following arguments:

Ren
C:\boot\bcd
bcd.old


Line 3

bootrec /rebuildbcd

Leave a space among the following arguments:

bootrec
/rebuildbcd



The computer will be scanned, and once the installation is detected a dialog box will appear asking if you want to add the installation to the boot list. Select Yes(Y) and press Enter.

If successful, restart the computer and test.

No request for help throughout private messaging will be attended.

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#15 doctagreenthumb

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Posted 19 April 2011 - 07:58 PM

Sorry about the dell link but my computer is a dell and that's the exact link i bought my computer from. i'll just list specs for you.

Dell studios xps 7100

Genuine Windows® 7 Home Premium, 64Bit, English

AMD Phenom™ II X6 1045T + ATI Radeon HD 5670 1GB

8GB Dual Channel DDR3 SDRAM at 1333MHz - 4 DIMMs

1TB - 7200RPM, SATA 3.0Gb/s, 16MB Cache

O wow dude your a freaking computer wizard, my computer boots now. Thanks your the best.

Edited by doctagreenthumb, 19 April 2011 - 09:11 PM.





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