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Help - Windows Recovery virus removal trouble


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#1 jenlily

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Posted 17 April 2011 - 06:04 PM

I have the Windows Recovery virus/trojan on my laptop. I previously attempted removal with malwarebytes 3 times and each time it would find something, I would delete it like I'm supposed to, and restart as it asks. And each time I would restart and find windows recovery right back where it was. I found the unistall guide on here and have followed all the steps exactly. I did the full scan, it found 2 infected items, I removed them, followed the prompt to restart my computer, did so, and was welcomed with the exact same thing I had to start with. I then turned my computer off. What do I do now??

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#2 Budapest

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Posted 18 April 2011 - 01:51 AM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Then post your DDS and GMER logs as a reply to this topic. Once you have done that I will remove my reply and consolidate the posts so that you retain your correct place in the queue.

If you can produce at least some of the logs, then please explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Budapest

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Posted 23 April 2011 - 07:26 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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