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Ran combofix without following instructions...


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#1 yonsterr

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Posted 17 April 2011 - 11:27 AM

Hi everyone!

I was having a google redirect issue that none of my programs could fix. My brother tried to fix my laptop and he ran combofix, and made it worse. He didn't follow any instructions (just ran it) and afterwards I couldn't open anything. Everything I tried (programs or files) came up with an error message saying that the registry keys were marked for deletion.

I found a few threads and the advice given to other people with the same problem was to open in safe mode and run sfc /scannow. I couldn't get into safe mode (windows start up repair launched and then froze...the second time I started windows normally and it worked). I ran sfc /scannow and it seemed to fix the registry key problem. The google redirect issue seems to be gone also.

My question is - now what do I do? Should I follow the instructions and run combofix again? Should I post the log from combofix in the log forum? Or just leave everything alone?

I'm not familiar with combofix but it seems like a pretty powerful tool, and I want to make sure there aren't huge steps I need to take now that it has been run on my pc.

Thank you!

*Using a Compaq laptop with Vista Home Premium.

Edited by yonsterr, 17 April 2011 - 11:28 AM.


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#2 boopme

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Posted 17 April 2011 - 02:43 PM

Let me first quote our quietman7's response

Combofix's disclaimer clearly says it is meant for for private use. The developer did not intend for his tool to be used any other way and it certainly was not intended for those running a computer business or for use in a business/corporate environment.

When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.



Having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 yonsterr

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Posted 17 April 2011 - 03:17 PM

Having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.


Hi boopme!

I posted in the Virus/Trojan/Spyware/Malware forum and included those three documents. I skipped the GMER step completely. Hopefully I did everything correctly!

Thanks so much for your help...have a good one!

yonsterr

#4 boopme

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Posted 17 April 2011 - 04:49 PM

Thanks,it'll be a day or two for a reply,but they will reply.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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