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trojan horse agent_r.xj


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#1 puffaluff

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Posted 17 April 2011 - 02:46 AM

I have become victim to the virus trojan horse agent_r.xj and cannot access my files on my user account (there are 3 on the computer). Lots of pop ups about various problems - critical error, hard disk failure. I have looked at this site for advice and have used combo fix, otl, gmer and have included the reports for your reference. This is a whole new situational mess for me. What do I do next.
I look forward to your advice.

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#2 pip22

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Posted 17 April 2011 - 04:50 AM

Welcome to Bleeping Computer.

We have a dedicated forum for help with malware infections to ensure that members get the proper advice from those who are used to dealing with such problems.

Please post here: http://www.bleepingcomputer.com/forums/forum103.html

Edited by pip22, 17 April 2011 - 04:52 AM.


#3 Orange Blossom

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Posted 17 April 2011 - 07:42 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic391801.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic and shall delete it later. Good luck with your log.

Orange Blossom :cherry:

@ pip22,

Hello pip22,

When you see a misplaced topic or log, please do not reply to it telling the member to post elsewhere. Instead, please report the topic using the report button found near the bottom left of the post so moderators can take the appropriate action.

Thank you,

Orange Blossom :cherry:

Edited by Orange Blossom, 17 April 2011 - 07:45 AM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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