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Access denied to install or run any anti-spyware


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#1 bretmj1

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Posted 16 April 2011 - 05:33 PM

Hey guys, I've got something nasty...

I've been following through the Remove Windows Recovery tutorial, but am getting stuck. I have all the executable files on infected computer ready to run, and I am in safe mode. Problems follow:

*Running Rkill - Either says Installation failed, or I get to the cmd.exe box -> Preparing Rkill -> then Access denied - I have tried Rkill under many different secret names, get same message.
Processes terminated by Rkill or while it was running:

C:\WINDOWS\system32\grpconv.exe
- This is all, but it fixes nothing.

*Cannot install Mbam-setup.exe says Installation failed
*All files on computer are hidden, i can unhide them, but the virus is also doing this
*Running unhide.exe -> Everything unhidden now


My question is, where do I go from here? Thank you all ahead of time.

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#2 boopme

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Posted 16 April 2011 - 09:57 PM

Hello see if running this first allows the rest. Is this XP or another?

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
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