Hello see if running this first allows the rest. Is this XP or another?
>>>> Download this file
and doubleclick on it to run it. Allow the information to be merged with the registry.
Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.
Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
Right-click on the mbam-setup.exe
file and change the .exe
extension to .bat, .com, .pif, or .scr and then double-click on it to run.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe
and change the .exe
as noted above. Then double-click on it to run..