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Trojan SPM/LX? - Pop-ups and slow computer


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#1 mazohyst

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Posted 16 April 2011 - 04:33 PM

Hi there. I'm completely new to this forum, and I'm here to basically rant and whine and possibly seek advice to help my computer get better.

Two days ago I was attempting to do my homework (using Windows Movie Maker, you know the drill) but decided to procrastinate a little. I wanted to update my website and opened up FileZilla. It crashed and then suddenly, I get an insane number of pop-ups.

At the little tray at the bottom, a bubble pops up and says:
"Application cannot be executed. The file is infected. Please activate your antivirus software."

Confused, I exited out of the bubble.

Then I get another pop-up telling me this:
"Attention! System detected a potential hazard (Trojan SPM/LX) on your computer that may infect executable files. Your private information and PC security is at risk. To get rid of unwanted spyware and keep your computer safe you need to update your current security software. Check OK to download official intrusion detection system (IDS software)."

Of course, I did NOT click OK and just exited out of every pop-up that came up. A few times, a fake anti-virus (Antivirus 2011, I believe) told me to scan and update the software but I continued to exit out of it as I never installed such a thing. A couple of times, my background turned blue and whenever I right clicked on the desktop, it would revert to my usual background. Every time I opened a program, it would crash and the little bubble would tell me the damn thing is infected, blah, blah, blah.

Currently, I'm in SAFE MODE. It's virtually IMPOSSIBLE for me to get into normal mode. I tried turning it on in normal mode, and waiting for an hour to get it up and running. After it loaded, it froze every time I moved the mouse. Frustrating.

Also, I have NO WORKING ANTI-VIRUS at the moment. Kaspersky 2010 expired a week ago, and I didn't have the time to go and buy 2011. :S Bad timing on my part. Anyway, I haven't done anything to the computer yet. And I really need to finish my homework.

OS (??):
Windows Vista 6.0.60001 Service Pack

If anyone could help me, it would be greatly appreciated. ^^
- From a frustrated high school student who is in no way competent with computers.

Edited by mazohyst, 16 April 2011 - 04:46 PM.


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#2 mazohyst

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Posted 17 April 2011 - 10:34 AM

I hate to be impatient but I really kinda have to get this off my computer so I can finish my homework. If anyone can help at all, it would be greatly appreciate. ^^"

#3 boopme

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Posted 17 April 2011 - 01:14 PM

Hello and wlcome.
Trojan SPM/LX is a rogue anti-malware program, designed to trick you into purchasing their own program.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
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