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Teamviewer


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9 replies to this topic

#1 Ted Striker

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Posted 16 April 2011 - 10:01 AM

Has anyone used Teamviewer? Recently, a friend on mine was having problems with her wifi connection and when I tried to help her fix this problem over the phone, the issue wasn't resolved after I guided her through a few network settings.

When I went over to her place to take a look at her PC I was able to fix it by accessing her wifi settings, removing her connection and then searching for networks again. This refreshed her network and I was then able to connect. I had asked her to do this and she thought that she did. It might have been miscommunication on my part, but I'm wondering if a program like Teamviewer would be useful for situations like these where it would be quicker for me to remotely have a look at her PC instead of guiding her through a bunch of settings over the phone.

I know that this can be done through Windows but I think this might be more user friendly. Any thoughts about this program?

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#2 petewills

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Posted 17 April 2011 - 04:29 AM

I use it regularly to connect to my Father's computer. I installed the full package on both computers (still using Teamviewer 5) and can do anything pretty much on his computer.

Easy to use, avoids misunderstandings over the phone.

See the Teamviewer site for current info, there are other options, for remote support, but it's easy to install.

http://www.teamviewer.com/en/index.aspx

#3 ThunderZ

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Posted 17 April 2011 - 08:36 AM

Remote Access Assistance is a great tool.

One problem though. If the person is experiencing network connection problems then how are you going to remotely connect to their PC?

That being said. Use and like Teamviewer myself.
Keep a copy of their portable version on my Tech kit house call flash drive as well.

#4 computerxpds

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Posted 17 April 2011 - 11:49 AM

One problem though. If the person is experiencing network connection problems then how are you going to remotely connect to their PC?


+1

That is when you take a trip to the person and help them directly or send the closest trusted network repair guy. lol
I find that I use teamviewer to keep an eye on some task that is running when I'm not on my computer.
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#5 ThunderZ

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Posted 17 April 2011 - 01:10 PM

That is when you take a trip to the person and help them directly....


Yea, but with the rising cost of gas <_< it is going to cost them. :o

#6 computerxpds

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Posted 17 April 2011 - 02:51 PM

You have a point my good man. Yes gas is getting up there again.
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#7 Ted Striker

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Posted 17 April 2011 - 03:37 PM

Thanks for all the replies.


Remote Access Assistance is a great tool.

One problem though. If the person is experiencing network connection problems then how are you going to remotely connect to their PC?


Good point! lol I gave a bad example. You're right, in that case Teamviewer wouldn't help but I'm often asked about a lot of different things and I think this app would be useful in some cases. I just wanted to know if this was a decent app. I'll try it out.

Edited by Ted Striker, 17 April 2011 - 03:38 PM.


#8 computerxpds

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Posted 17 April 2011 - 03:51 PM

whats even cooler is that they also have a set of mobile apps so that you can remote into a computer with an iphone for example.
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#9 killerx525

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Posted 19 April 2011 - 04:59 AM

TeamViewer is a great program to have around. I use it to analyse the problem before they drop it off at my place so i can work on it.

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#10 rowal5555

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Posted 19 April 2011 - 06:08 PM

TeamViewer is a great program. The thing to remember is that it is used and trusted by some of the largest companies in the world. Nice to know.

Instant access, chat, file sending and much more. And free for home use. I love it, LOL.



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