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Trouble Updating Microsoft


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21 replies to this topic

#1 RoyBallard

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Posted 30 December 2005 - 12:40 PM

as it is the automatic update does not serve its propose, so i tried manually and it gives me a message on microsofts website saying:

[Error number: 0x8DDD0003]
Network policy settings prevent you from using this website to get updates for your computer.

If you believe you have received this message in error, please contact your system administrator.
Read more about steps you can take to resolve this problem yourself.

i am not shore what to do next, it would be greatly apprecated if you could help
tnks
roy
Roy

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#2 phawgg

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Posted 30 December 2005 - 12:51 PM

I think I'd click the windows update button in the start menu, logon as a member of the admin group before you do.

That way, IE is automatically used.

If you have SP2 installed, you could also go to control panel>Automatic updates and click "notify me" since that should allow you to download updates manually.

You might need to download an active X applet to get them manually if you haven't done so in the past few months, or possibly run through their new genuine windows thing b4 you are given the green light atwindows update site.

You should do all you can to enable the manual updates, as that is the prefered method, imho.

Also, you could visit the site, copy the URL, and paste it into the "trusted sites" when you go control panel>internet options>security tab>highlight the "trusted zones" icon>press 'sites" when it blacks in from default gray. Apply and exit.

By doing these things, it will become more apparent which your problem is:
1. malware redirection -or-
2. configuration of winXP itself

post again of any difficulties or success, please.
patiently patrolling, plenty of persisant pests n' problems ...

#3 RoyBallard

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Posted 30 December 2005 - 01:02 PM

there is no windows update in the start menu
Roy

#4 phawgg

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Posted 30 December 2005 - 01:20 PM

OK, then check C:\Program Files.

My Computer>Local Drive>(show all files) which is on the left side panel under System Tasks (use the unhide button if all you see is the header thatsays:System Tasks.

Now, my folder here is empty.
I have things configured as I explained, so anything here might be a clue.

You mayalso simply go to:

http://update.microsoft.com/windowsupdate/...ault.aspx?ln=en

using Internet Explorer and "tough it out" through the various prompts you will find.
also: thatsite is notoriously slow, even on dsl, until all the hoops and hurdles are done.

btw, both windows updates and windows marketplace are default buttons in the start menu from initial load of a windows InstallCD. Not necessarily on PCs sold by manufacturers like Gateway, Dell, Compaq, Sony or HP.

They might be in those, but I'm uncertain.

Either they were removed from the list sometime ago or that might be a clue that malware is at work ...

Edited by phawgg, 30 December 2005 - 01:22 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#5 RoyBallard

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Posted 30 December 2005 - 01:38 PM

my local disk is has got files in like: documents and settings and program files etc

i also tried the link but that also has a error

the same one:

[Error number: 0x8DDD0003]
Network policy settings prevent you from using this website to get updates for your computer.

If you believe you have received this message in error, please contact your system administrator.
Roy

#6 phawgg

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Posted 30 December 2005 - 01:47 PM

Its that message that bugs me.

Network Policy Settings ...

Its almost like "if the internet options for trusted sites shows the URL as a trusted site, then the only remaining issues would be a service or group logon"

You need to have certain services ticked as automatic or manual, not disabled.

And be in the admin group to update.

Check

Control panel>administrative tools>computer mangement>services

Lottsa services there, and you can read all about them when you maximize>hover mouse at the line between tabs>click/drag when the four arrow pointer appears.

Report back on those that are obviously related to updates.

I'll look for a microsoft knowledge base article I recall (dimly) that covers this in the meantime, RoyBallard
patiently patrolling, plenty of persisant pests n' problems ...

#7 phawgg

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Posted 30 December 2005 - 01:54 PM

I found this:

http://search.msn.com/results.aspx?q=Error...r%3a+0x8DDD0003

by going here:

http://www.microsoft.com/

then choosing windows from top left side panel and copying the error message.

Itsaid Not Found, so I went to the next page (advanced search I think,and re-entered the code and searched using MSNSearch.

I liked the "elite bastards" response.
patiently patrolling, plenty of persisant pests n' problems ...

#8 phawgg

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Posted 30 December 2005 - 01:56 PM

http://69.93.88.162/forum/viewtopic.php?p=...a67970086403ea9
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#9 RoyBallard

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Posted 30 December 2005 - 02:01 PM

i found:

Alerter disabled

Application management disabled

AVG7 Update service auto

automatic updates auto

windows installer manual
Roy

#10 phawgg

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Posted 30 December 2005 - 02:12 PM

Thats all good, check

Background Intelligent Transfer. I know that must be at least manual.

Those that are manual will enable on demand, possibly with popup dialog box.

On manual they will basically operate correctly when needed.

Disabled ones can not.

Check the above links, too. I'm concluding the registry may indeed be involved.
patiently patrolling, plenty of persisant pests n' problems ...

#11 phawgg

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Posted 30 December 2005 - 02:17 PM

The problem is in the registry. Go to start run and type regedit and go the the following key HKEY_CURRENT_USER\Software\Microsoft\Windows\CuirrentVersion\Policies\WindowsUpdate. Change the key setting from 1 to 0. That is if you are running Windows XP SP2

this looks promising ... except for the fact my PCdoes not have thatreg key.

I'm fully updated and I suspect that key no longer exists after the updating changes enacted July2005 to present, so we continue to chase "our" tails a while.

Edited by phawgg, 30 December 2005 - 02:18 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#12 RoyBallard

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Posted 30 December 2005 - 02:17 PM

background intely.......thing is on auto is that a problem?
Roy

#13 phawgg

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Posted 30 December 2005 - 02:25 PM

nope, thats OK. I remember one other essential service for updates was mentioned.

Not sure which. At microsoft.

Another site with good info is this one, although the original Black Viper was where I always turned for advice:

http://web.archive.org/web/20041128084144/.../servicecfg.htm

this site is tiding the web over 'til Black Viper constructs his new site.

all links still work.

I'm gettin' pressed for time, otherwise I'd delve more deeply myself.

Keep pluggin' away, and perhaps someone else will sum this up from all the clues if you remain unsuccessful.

Thanks for the patience. :thumbsup:
patiently patrolling, plenty of persisant pests n' problems ...

#14 RoyBallard

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Posted 30 December 2005 - 02:25 PM

it has stopped the error i will now try to install
Roy

#15 phawgg

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Posted 30 December 2005 - 02:27 PM

very good & post results (and/or what the heck did it?)
patiently patrolling, plenty of persisant pests n' problems ...




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