I will be handling your log to help you get cleaned up. I apologize for the delay but the forum is very busy. As you can see the logs we ask for are very extensive and take a lot of time to investigate.
Please subscribe to this topic. Click on the Watch Topic
button, select Immediate Notification
and click on proceed
Please make sure Word Wrap
in notepad is turned off
. When copying and pasting logs paste them directly in the reply box. Only attach logs if asked to
. Do not wrap logs in codebox or code tags
. It makes it very difficult to read and analyze them. Please paste them directly into the reply box. Please do not make any changes to your system until we are through. Fixes are based upon information that is current from your system so any changes can affect our strategy. Please refrain from running any tools we may use without specific instructions.
If your operating system is Windows Vista
or Windows 7
it may be necessary to right click
then choose Run as Administrator
any programs we use.
Before we begin please check and follow the instructions on How to Show Hidden Files and Folders in Windows Vista and Windows XP
and How to show hidden files in Windows 7
Because the e-mail notification system is not completely reliable, please check your topic once a day for responses.If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not, please perform the following steps below so we can have a look at the current condition of your machine.
If you have not done so, include a clear description of the problems you are having
, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread.
Thank you for your patience!!
---------------------------------------------------We need to create an OTL Report
In your next reply please include the following:
- Please download OTL from the following mirror:
- Save it to your desktop.
- Double click on the icon on your desktop.
- Click the "Scan All Users" checkbox.
- Push the button.
- Two reports will open, copy and paste them in a reply here:
- OTL.txt <-- Will be opened
- Extra.txt <-- Will be minimized
OTL.txt <-- Will be opened
Extra.txt <-- Will be minimized