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My CD drive isn't being recognized by my computer any more.

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#1 matt taco

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Posted 16 April 2011 - 12:49 AM

I will update with all of my computer specs in a little bit...

So a while a go I decided to go into services and disable things that weren't completely necessary (like telephony and the error reporting service). I followed a guide on the internet at: http://www.jasonn.com/turning_off_unnecessary_services_on_windows_xp

After I did that, my computer didn't recognize the CD drive. I found this out when I went to re-install my wireless adapter which was failing a few seconds after I would connect to the internet... I put the CD in, then nothing happened, so I went into My Computer to try and see if I could just click on the icon to open the CD, but it wasn't there. I could press on the button for the CD drive and it would pop open, but I guess the computer wasn't recognizing the CD drive.

Another thing that I should mention is that there was a weird process called profilecnt.exe that was running. Also, you know how you usually can see the username in the process explorer window, well only one of the names were showing. I think it was my user name. I googled profilecnt.exe and I didn't really find anything.

So after this, I booted up my computer in safe mode and then ran Malware Bytes ( I have a paid subscription). In safe mode, my sound card disables. In regular mode, it doesn't.

So those are the weird conditions.

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#2 hamluis



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Posted 16 April 2011 - 02:23 PM

To overstate the obvious...did you try returning your system to the pre-disable movement?

Have you checked Event Viewer for errors indicating system problems?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html


#3 matt taco

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Posted 16 April 2011 - 05:11 PM

My computer has no set back points that I know of... Unless you can automatically go back before a previous action (like ctrl+z ? ) I have never done a system back up. Maybe my computer would have a system back up point, but I don't really know how to find one... Is there a way to see if you have a system restore point?

I will check out event viewer and let you know what happens.

Edited by matt taco, 16 April 2011 - 05:13 PM.

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