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Laptop Infectecd Need help Please


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#1 tboybmx

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Posted 16 April 2011 - 12:41 AM

Hi,
I am New to these kinds of forums so please excuse me if I make mistakes...well first I am pretty good with computers and I fair pretty good at helping friends with computer issues...But My friends laptop that I have now seems to be DEEPLY infected and I don't know what to do for the "BIG" infections so thats why I am calling on the Top Guns to help me... They already had Avast on their machine and popup windows kept saying Trojan alert from Avast so it said it had to do a boot scan which I allowed on boot up it started scanning and numerous files had infections....C:\Procram Files\Mywebsearch\bar\2.bin\m3fftbpr.dll is infected by win32:mywebsearch.w [PuP] and alot had an infection from win32:kryptik.BLY [TRJ] and win32:spyware.gen [spy] and win32:ertfor-c [Trj]. well I ran numerous scans with Norton Power Eraser which also found some infections and trojans and said a file had a rootkit ...anyway sorry for the long story but I know it's still infected even though the computer works much better...Because
IE keeps redirecting me to different sites and Microsoft Security Essentials will not load (oh srry I forgot to mention I uninstalled Avast) Can any one provide their Expertise and help me please?

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#2 tboybmx

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Posted 16 April 2011 - 04:28 AM

WOW,
Thanks for ALL the help guys!

#3 Lusigioma

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Posted 16 April 2011 - 04:41 AM

Hello tboybmx :wink:
You must have a little patience
Do this:

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware




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