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Firewall control will not open


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#1 NAVIGATOR41

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Posted 15 April 2011 - 09:25 PM

I'm a newbie here. Prior to looking for help to eliminate a malware, I was following the directions to back up data. One recommendation is to make sure a firewall is in place but I have no control over my firewall as a result of a "generic host process error WIN 32" which disabled it a week ago. I have tried a number of suggested "fixes" including "netsh winsock reset" and "netsh firewall reset" with no luck. I need to get control of the firewall problem before proceeding with elimination of the malware. I need help!

Edited by Blade Zephon, 16 April 2011 - 12:32 AM.
Moved to AII. ~BZ


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#2 lucido

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Posted 15 April 2011 - 11:49 PM

Try this out for now until someone who can help you (potentially) with combofix comes around.

Run these off of a thumb drive in safe mode without networking:
SUPERAntiSpyware Portable
Emsisoft Emergency Kit Scanner

Those should clear out the nasty stuff

Install and run Malwarebytes Anti-Malware
Install and run SUPERAntiSpyware
Install and run Emsisoft Anti-Malware

change your AV to avast!
-run a scan

Switch your software firewall to Comodo
- turn off everything but the firewall component (that means turn off defense+ as well)

you will most likely be virus free at this point

to avoid getting viruses in the future, and make your windows experience better
use Chrome as your web browser
use XMarks to save your bookmarks on a secure online server
change your default passwords manager to LastPass
Use Adblock Plus for convenience
use Web of Trust (WOT) to help ensure site safety

Use NortonDNS as your DNS server
- don't worry, it's really easy to install

Run Chrome in Sandboxie when surfing shady sites. Be sure to delete the sandbox when done.

Think about backing up your data to either a cheap online storage place like Crashplan or onto an external hard drive using paragon backup

If you think any personal information could have been stolen by a key logger, think about using a website like lifelock for a few months to make sure no one is using your identity.

Finally, think about storing private information in an encrypted container using true crypt

Edited by lucido, 16 April 2011 - 12:06 AM.


#3 Blade

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Posted 16 April 2011 - 12:31 AM

Hello NAVIGATOR41 and :welcome: to BleepingComputer.

Let's run some basic scans to see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#4 NAVIGATOR41

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Posted 16 April 2011 - 08:43 AM

I downloaded and ran rkill as suggested. This ran fine. I downloaded Malwarebytes but it will not open. I thought perhaps the download had been corrupted so I removed the program and downloaded it again. Still no luck-the program will not open. I had the same problem with Spybots so perhaps there is another issue here? I was able to run Malwarebytes on another computer no problem. I was able to open it in safe mode on the infected computer but the data base is out of date and I have no communications in safe mode to update. I ran the diagnostics in safe mode anyhow but no infection showed. Perhaps some can suggest how I can get Malwarebytes to run when not in safe mode.

Edited by NAVIGATOR41, 16 April 2011 - 01:20 PM.


#5 Blade

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Posted 16 April 2011 - 02:24 PM

Hello.

I was able to open it in safe mode on the infected computer but the data base is out of date and I have no communications in safe mode to update.


In Normal Mode, download this file here. Then, in Safe Mode, execute the file to update the definitions manually, and try scanning again.

~Blade

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#6 NAVIGATOR41

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Posted 16 April 2011 - 02:42 PM

OK and thanks Blade for getting Malwarebytes up and running. I updated the database and ran a scan but no infections were reported. I will attempt to do the same in safe mode to see if the results are different. I also ran tdss killer and it fixed one file.

#7 NAVIGATOR41

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Posted 16 April 2011 - 03:32 PM

Well my firewall is back working again (for the present) and the redirect problem from Google also seems to have been resolved. I ran Malwarebytes and tdss killer in safe mode. The report from Malwarebytes says it found no infections. TDSS killer found one file and corrected it. But when I rebooted the system I did not receive the "generic host process error" pop-up. Does this mean I am cured????

#8 Blade

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Posted 18 April 2011 - 05:15 PM

Hello.

Is everything on the computer operating normally?

In this case I would say you should be good to go.

Let me know if something is still out of sorts.

~Blade

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#9 NAVIGATOR41

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Posted 18 April 2011 - 08:14 PM

Everything has been fine through two reboots and two shutdowns. Thanks for all the help and now I have some tools available in case it happens again.

#10 Blade

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Posted 18 April 2011 - 08:17 PM

Your machine appears to be clean!

***************************************************

I highly recommend that you read through the below set of very helpful suggestions and implement them; they will help protect you from reinfectionI recommend you regularly visit the Windows Update Site!
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • By updating your machine, you have one less headache! Posted Image
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish, you can also use automatic updates. This is a good thing to have if you want to be up-to-date all the time, but can also be a bit of an annoyance due to its handling and the sizes of the updates. If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
  • Note that it will download them for you, but you still have to actually click install.
  • If you do not want to have automatic updates turned on, or are on dial-up, you can always download updates seperately at: http://windowsupdate.microsoft.com.
It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

For a nice list of freeware programs in all categories, please have a look at this thread with freeware products that are regarded as useful by the users of this forum: Commonly Used Freeware Replacements.

Another recommendation, is to download HostsMan. It safeguards you with a regularly updated Hosts-file that blocks dangerous sites from opening. This adds another bit of safety while surfing the Internet. For installlation and setting up, follow these steps:
  • Double-click the Downloaded installer and install the tool to a location of your choice
  • Via the Startmenu, navigate to HostsMan and run the program.[list=a]
  • Click "Hosts" in the menu
  • Click "Manage Updates" in the submenu
  • Out of the choices available, select at least one of them (I have MVPS Host as my main one)
  • Click "Add Update." After that you will only need to click on the Update button to retrieve updates:
  • Click the X to exit the program.
Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet

Glad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems! Do not forget to tell your friends about us!

~Blade

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