Our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?Please be patient
. It may take a while to get a response but your log will be reviewed and answered as soon as possible
.We have mechanisms in place to prevent logs from being overlooked, so do not worry that you have been forgotten.
Hope that helps explain things a bit. If you have any questions please feel free to send me a PM.
Forum Global Moderator
Edit: Average wait times fluctuate depending on a number of factors including the number of cases posted and the number of helpers we have available, and their real life schedules Currently the wait time looks to be about 8 days on average. Logs are currently being taken from the 6th of April.
Edited by Blade Zephon, 15 April 2011 - 12:29 PM.