Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Confused


  • Please log in to reply
5 replies to this topic

#1 Enigmastar

Enigmastar

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:04:43 PM

Posted 15 April 2011 - 12:16 PM

Hi,

I appreciate there is a waiting list and you guys are like amazing can not give you all enough praise for what you do!

But just wondering why this member gets help within hrs and I have been waiting since sunday and still not heard a thing?
http://www.bleepingcomputer.com/forums/topic391417.html

Thanks in advance. :)

BC AdBot (Login to Remove)

 


#2 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:04:43 PM

Posted 15 April 2011 - 12:29 PM

Hello.

Our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.We have mechanisms in place to prevent logs from being overlooked, so do not worry that you have been forgotten.

Hope that helps explain things a bit. If you have any questions please feel free to send me a PM.

~Blade
Forum Global Moderator


Edit: Average wait times fluctuate depending on a number of factors including the number of cases posted and the number of helpers we have available, and their real life schedules Currently the wait time looks to be about 8 days on average. Logs are currently being taken from the 6th of April.

Edited by Blade Zephon, 15 April 2011 - 12:29 PM.

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#3 Enigmastar

Enigmastar
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:04:43 PM

Posted 15 April 2011 - 12:44 PM

ahh that explains it, thanks for the clarification! I appreciate it. :)

#4 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:04:43 PM

Posted 15 April 2011 - 12:51 PM

Glad I could help. :)

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#5 mboden

mboden

  • Members
  • 122 posts
  • OFFLINE
  •  
  • Local time:04:43 PM

Posted 16 April 2011 - 07:02 PM

Great question, excellent answer. I posted a log on the 11th and was wondering if I might not get an answer. Thanks for taking the time to clear that up. Posted Image

#6 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:04:43 PM

Posted 17 April 2011 - 12:26 PM

:thumbup2:

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users