Hi, I'm new to the forum and I'm not very good on computers so go easy
Basically, I was browsing the web yesterday and I got a message from AVG saying I had multiple threats. I dragged the window to the side as I thought it might be some sort of fake popup and I ran an AVG scan and a Malware Bytes scan. The Malware Bytes scan showed nothing but the AVG scan came up with about 8000 infected files (most of which seemed like normal files linked to trusted programs that've been installed by either me or my Dad) which were infected by the win32/zbot.G virus and the virus/generic thing.
I plugged my USB stick in to try and get important files off in case it needed wiping and it created a file called "Recycler" and 4 unknown shortcuts, which I promptly deleted. However, the files just kept appearing no matter how many times I deleted them.
As the scan finished all the infected files were quarantined and nothing seemed to be wrong so I turned the computer off and went to bed. Anyway, I got a call from my Mum this morning telling me that the computer was broken and it wouldn't load up. She explained to me that the background will load up but none of the icons appear and you can't do anything with it. I've told her I'll try running it in Safe Mode to see if there's anything that can be done but like I said I'm not the best on computers. Is it worth calling someone or is it a simple fix?
I've read plenty of posts about the virus this morning but none seem to have the problem of the computer not loading.
Any help would be greatly appreciated.