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Infected with TDSS & Windows Fix Disk


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18 replies to this topic

#1 caliosidhe

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Posted 14 April 2011 - 12:49 AM

While surfing unsavory sites I seem to have picked up Windows Fix Disk along with a TDSS rootkit thing.

I walked away from my computer not realizing and came back to the zillions of fix disk popups. I then tried to fix the problem using a system restore to the day before. It temporarily let me see my programs and folders but not my files (mostly .psds) on my desktop. Fix disk reinstalled itself after about twenty minutes of random audio advertisments that I couldn't find to turn off. Malwarebytes would not update or install.

Based on those symptoms I tried to follow this guide: http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller But it won't run in either regular windows or safe mode (Yes I did rename the file as instructed.) I just click it and nothing happens except one time it popped up something saying that something associated with the file was missing. I even transferred it from my laptop on a usb drive as I am not leaving safe mode on my desktop until someone tells me to.

I also ran a program called unhide.exe in the hopes of finding my missing files but that just made everything that was left on my desktop disappear completely.

Having found bleepingcomputer's Fix Disk removal guide I am following the preparation instructions by posting to this forum. I was able to follow all of the instructions except for setting up a windows firewall, as it kept giving me a window saying it could not start the service.

This is where I am at this point. I am not super computer savvy and usually with something that is this big of a mess I would just reformat but I would really like to see if there is anyway to recover those psd files first. Fixing this install without reformatting would just be a big cheesy bonus. In hindsight I'm concerned that the reflexive system restore I did might have screwed up the logs I took. And might have been what deleted my files. I am hoping there is still a way to recover this. :/

Thank you so much for your time. I appreciate any help you can give.

ps. the gmer log seems short, I am running it again just to make sure I didn't mess it up somehow, but am posting it as it turned out right now.





.
DDS (Ver_11-03-05.01) - NTFSx86 MINIMAL
Run by Administrator at 22:28:18.45 on Wed 04/13/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.3072 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator.MICHELLE\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [HDAudDeck] c:\program files\via\viaudioi\hdadeck\HDeck.exe 1
mRun: [Six Engine] "c:\program files\asus\epu-4 engine\FourEngine.exe" -b
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [VX6000] c:\windows\vVX6000.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
mPolicies-system: DisableTaskMgr = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1291149369394
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Name-Space Handler: ftp\* - {419A0123-4312-1122-A0C0-434FDA6DA542} - c:\program files\coreftp\pftpns.dll
Notify: AtiExtEvent - Ati2evxx.dll
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 TabletServiceWacom;TabletServiceWacom;c:\windows\system32\Wacom_Tablet.exe [2011-3-19 5010288]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2010-11-30 1390976]
S3 VX6000;Microsoft LifeCam VX-6000;c:\windows\system32\drivers\VX6000Xp.sys [2010-1-29 2074480]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2011-3-12 16168]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-04-14 01:52:06 589906 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2011-04-14 01:43:24 483328 ----a-w- c:\docume~1\alluse~1\applic~1\19521332.exe
2011-04-14 01:34:31 118272 ---ha-w- c:\windows\system32\drivers\1931F.sys
2011-04-14 01:34:22 561152 ---ha-w- c:\docume~1\alluse~1\applic~1\aBwHPxGioQCWL.exe
2011-04-14 00:58:25 -------- d--h--w- c:\windows\system32\wbem\Repository
2011-04-14 00:58:25 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-04-02 17:05:49 781272 ---ha-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-04-02 17:05:49 728024 ---ha-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-04-02 17:05:49 1975768 ---ha-w- c:\program files\mozilla firefox\D3DCompiler_42.dll
2011-04-02 17:05:49 1893336 ---ha-w- c:\program files\mozilla firefox\d3dx9_42.dll
2011-04-02 17:05:49 1874904 ---ha-w- c:\program files\mozilla firefox\mozjs.dll
2011-04-02 17:05:49 15832 ---ha-w- c:\program files\mozilla firefox\mozalloc.dll
2011-04-02 17:05:49 142296 ---ha-w- c:\program files\mozilla firefox\libEGL.dll
2011-04-02 17:05:49 142296 ---ha-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-03-19 04:50:39 7773040 ---ha-w- c:\windows\system32\WacomTablet.cpl
2011-03-19 04:50:36 14120 ---ha-w- c:\windows\system32\drivers\wacomvhid.sys
2011-03-19 04:50:33 -------- d--h--w- c:\windows\system32\WTablet
2011-03-19 04:50:31 5010288 ---ha-w- c:\windows\system32\Wacom_Tablet.exe
2011-03-19 04:50:31 415600 ---ha-w- c:\windows\system32\Wacom_Tablet.dll
2011-03-19 04:50:31 294400 ---ha-w- c:\windows\system32\Wintab32.dll
.
==================== Find3M ====================
.
2011-02-03 07:47:15 73728 ---ha-w- c:\windows\system32\javacpl.cpl
2011-02-03 07:47:15 472808 ---ha-w- c:\windows\system32\deployJava1.dll
.
============= FINISH: 22:28:55.93 ===============

Attached Files



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#2 CatByte

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Posted 15 April 2011 - 09:24 PM

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 caliosidhe

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Posted 15 April 2011 - 09:58 PM

done. All of my files came back. I backed them up immediately. :)

Attaching log and waiting further instructions.

Attached Files



#4 CatByte

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Posted 15 April 2011 - 10:35 PM

Hi

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

http://www.bleepingcomputer.com/forums/topic391172.html/page__view__findpost__p__2209285

Collect::
c:\windows\system32\drivers\1931F.sys


Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 caliosidhe

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Posted 16 April 2011 - 12:38 AM

Ran into some problems here.

Combofix ran and restarted the computer out of safe mode. I started hearing the rootkit audio ads again so after I saved the file I went back to using safe mode with networking. Updated and ran mbam but it found nothing.

The online scanner has crashed twice. A windows media player popped up out of no where while it was giving me tons of script errors for random websites. Now suddenly instead of Fix Disk I have xp security 2011 alert. lol

I went to go find the combo log file so I would have something to send in and it was missing.

Before the viewer crashed the second time I wrote down some of the things it said it found before it got to the point where it likes to crash.

win32 kryptik trojans .mpq .cp .mph
win32 olmasco.d
java/trojandownloader openstream.nbs
wma/trojan downloader.getcodec.gen
win32/toolbar .askSBar application

I need to sleep for a few hours, I hope this info is enough. Its all I could get :/

#6 CatByte

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Posted 16 April 2011 - 08:23 AM

Hi

Please run the following:

Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • Press Start Scan
    • Only if Malicious objects are found then ensure Cure is selected
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 caliosidhe

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Posted 16 April 2011 - 04:07 PM

Sorry this took so long.

I ran the tdsskiller and it started this time.

So I went ahead and ran mbam and then the online scan from Eset went through fine, I have attached logs from these.

Thank you for the help so far. I am awaiting further instruction. :)

Attached Files



#8 CatByte

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Posted 16 April 2011 - 04:40 PM

Please do the following:

Please delete the copy of ComboFix that you have on your desktop and download a fresh copy from the link below, then do the following:

Link 1


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

File::
C:\Documents and Settings\Caliosidhe\Application Data\Sun\Java\Deployment\cache\6.0\12\3cc664c-2e774839	
C:\Documents and Settings\Caliosidhe\Local Settings\temp\RarSFX1\sed.exe	
D:\Desktopcrap July 28 2009\LimeWire\Incomplete\T-4061074-super retardo [very good quality].snd	
D:\Desktopcrap July 28 2009\LimeWire\Saved\30h3 - dont trust me.mp3	
D:\Desktopcrap July 28 2009\LimeWire\Saved\cant play with my yo-yo [160k quality].mp3	
D:\Desktopcrap July 28 2009\LimeWire\Saved\Prodigy - Diesel power.mp3	



Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 caliosidhe

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Posted 16 April 2011 - 05:01 PM

Log!

Attached Files



#10 CatByte

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Posted 16 April 2011 - 05:21 PM

How is the computer running now?

are there any outstanding issues


Please re-run GMER and post the log:


Posted Image
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

    Posted Image
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 caliosidhe

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Posted 16 April 2011 - 06:35 PM

Everything seems to be working fine now. I clicked around on all of my programs and around the internet for a while to be sure.

Thank you so much!

Please let me know if there is anything else I need to take care of. I think the original post said I'd need to change back some settings or something.

Attached Files



#12 CatByte

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Posted 16 April 2011 - 07:40 PM

Hi

Just some housekeeping to do now,

Please do the following:

Posted Image Your Java is out of date.
Java™ 6 Update 22 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
An update should begin; > follow the prompts.


Clear Java cache

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) If you do not see the icon, look to your left and click 'Switch to Classic View'.
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT


You can delete the DDS and GMER logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#13 caliosidhe

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Posted 16 April 2011 - 08:55 PM

Alright, I followed all the instructions and got a AVG 30 day trial while I decide on a good/affordable anti-virus program. Thank you so much for your time and your help!

#14 CatByte

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Posted 16 April 2011 - 09:02 PM

I use Microsoft Security Essentials, it's excellent and Free

http://www.microsoft.com/security_essentials/


if you are looking for a paid AV, either ESET or Kaspersky are excellent products.

The Pro version of MalwareBytes is an excellent real time scanner for spyware.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#15 caliosidhe

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Posted 16 April 2011 - 09:34 PM

Coolness!

One last question. My desktop background is missing and when I go to my C drive and also to my programs files, the only folders that are visible are the ones I've recently put there. I *just* noticed this. Is this a left over from the virus I need to clean up some how?




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