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STOP 0x0000007F Unexpected Kernel Mode Trap


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#1 I_am_CanadianEh?

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Posted 13 April 2011 - 12:36 PM

Hi All :thumbup2:

Earlier this week, I've come across the following BSOD:

STOP 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)
UNEXPECTED_KERNEL_MODE_TRAP


This appears to have started shortly after I installed a network drive. The drive is a Western Digital MyBook Live 1TB.

Here's the sequence of events:

1) Installed the drive and ran the software from the CD. I only installed the WD SmartWare Drive Manager, NOT the backup software.
2) Evaluated and tried out the drive for a couple of days - no issues, everything worked fine.
3) Then, Windows Update notified me of 2 updates...which were rather strange...
a) HD - Other Hardware - WD MyBook Live - IMPORTANT
B) HD - Other Hardware - Storage Media Update - OPTIONAL (not the exact description, but similar)
4) I noticed a yellow bang in Device Manager. It was under other devices, but it was obviously my network drive that I installed. It said that "No Driver could be found for this device." However, my drive was working fine and no issues were noted.
5) I installed the 2 Windows Updates and the Yellow bang went away. The device now had a driver and was viewed under the appropriate device category.

6) Went to bed, I restarted the computer the next day and within 1 minute of bootup, I get the above BSOD. I rebooted and the same error occured.

Things to note:

a) The error happens often (about 50% of the time) but not always. However, it always occurs within 1 to 2 minutes after bootup and the error code is exactly the same each time. If I don't get the error after 2 minutes of bootup, I will not get it at all.
B) Safemode & Safemode with Networking do not appear to experience the BSOD.
c) When the BSOD occurs, it usually happens when the boot drive (System partition) is very "Busy" (like after a Windows Update, new program install, etc.)
d) It references the same file associated with Acronis True Image as the culprit (see below). But I've had Acronis for over a year and only started experienceing this BSOD a couple of days ago.

Here's my BlueScreenView analysis:

==================================================
Dump File : 041311-60809-01.dmp
Crash Time : 4/13/2011 7:54:18 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tdrpm251.sys
Caused By Address : tdrpm251.sys+afefb
File Description : Acronis Try&Decide Volume Filter Driver
Product Name : Acronis Try&Decide
Company : Acronis
File Version : 1,0,0,251
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041311-60809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,024
==================================================

I've also zipped up my .dmp file and attached it here so it can be further analyzed.

Computer Specs:
- Dell Dimension 5150
- Intel Pentium D Dual Core
- 3 GB RAM
- 32 bit processor
- Intel 945G Chipset
**BIOS is up to date**
- Windows 7 Home Premium SP1 with all Windows Updates installed
[attachment=93354:041311-60809-01.zip]
Network Drive Specs
- Western Digital MyBook Live 1TB
- latest Firmware is installed
- drive was added to system when Windows 7 SP1 was already installed

I would appreciate some expert assistance. I would rather NOT do a System Restore until after I know what the cause is. Thanks. :thumbup2:

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#2 Broni

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Posted 13 April 2011 - 12:42 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 I_am_CanadianEh?

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Posted 13 April 2011 - 07:55 PM

I followed your instructions, but read my previous post....my BlueScreenView is already listed.

==================================================
Dump File : 041311-60809-01.dmp
Crash Time : 4/13/2011 7:54:18 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tdrpm251.sys
Caused By Address : tdrpm251.sys+afefb
File Description : Acronis Try&Decide Volume Filter Driver
Product Name : Acronis Try&Decide
Company : Acronis
File Version : 1,0,0,251
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041311-60809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,024
==================================================

==================================================
Dump File : 041311-33789-01.dmp
Crash Time : 4/13/2011 8:42:56 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tdrpm251.sys
Caused By Address : tdrpm251.sys+afefb
File Description : Acronis Try&Decide Volume Filter Driver
Product Name : Acronis Try&Decide
Company : Acronis
File Version : 1,0,0,251
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041311-33789-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,024
==================================================

Also, please look at the .dmp file in my previous post.
What next? :lmao:

#4 Broni

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Posted 13 April 2011 - 08:06 PM

There are only two dumps, but so far it looks like Acronis is giving you some issues.
Uninstall it temporarily and see, if it'll solve the issue.

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#5 I_am_CanadianEh?

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Posted 13 April 2011 - 10:23 PM

There are only two dumps, but so far it looks like Acronis is giving you some issues.
Uninstall it temporarily and see, if it'll solve the issue.


Yes, I know that from the dumps. However, as I stated in my original post:

It references the same file associated with Acronis True Image as the culprit (see below). But I've had Acronis for over a year and only started experiencing this BSOD a couple of days ago.


Soooo....I don't think it's the Acronis Driver. However, when I go into Device Manager under "Disk Drives", it shows the Network Storage Device. If I select Properties, then the Driver tab and select "Driver Details", one of the drivers listed is the Acronis driver. Somehow, I got an Acronis Driver assigned to my Network Drive??

I'm confused...can we look at this a little deeper rather than simply removing Acronis? :smash:

#6 Broni

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Posted 13 April 2011 - 10:34 PM

Did you try system restore to before network drive was installed?

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