Earlier this week, I've come across the following BSOD:STOP 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)
This appears to have started shortly after I installed a network drive. The drive is a Western Digital MyBook Live 1TB
Here's the sequence of events:
1) Installed the drive and ran the software from the CD. I only installed the WD SmartWare Drive Manager
, NOT the backup software.
2) Evaluated and tried out the drive for a couple of days - no issues, everything worked fine.
3) Then, Windows Update notified me of 2 updates...which were rather strange...
a) HD - Other Hardware - WD MyBook Live - IMPORTANT
HD - Other Hardware - Storage Media Update - OPTIONAL (not the exact description, but similar)
4) I noticed a yellow bang in Device Manager. It was under other devices, but it was obviously my network drive that I installed. It said that "No Driver could be found for this device." However, my drive was working fine and no issues were noted.
5) I installed the 2 Windows Updates and the Yellow bang went away. The device now had a driver and was viewed under the appropriate device category.
6) Went to bed, I restarted the computer the next day and within 1 minute of bootup, I get the above BSOD. I rebooted and the same error occured.
Things to note:
a) The error happens often (about 50% of the time) but not always. However, it always occurs within 1 to 2 minutes after bootup and the error code is exactly the same each time. If I don't get the error after 2 minutes of bootup, I will not get it at all.
Safemode & Safemode with Networking do not appear to experience the BSOD.
c) When the BSOD occurs, it usually happens when the boot drive (System partition) is very "Busy" (like after a Windows Update, new program install, etc.)
d) It references the same file associated with Acronis True Image as the culprit (see below). But I've had Acronis for over a year and only started experienceing this BSOD a couple of days ago.
Here's my BlueScreenView analysis:
Dump File : 041311-60809-01.dmp
Crash Time : 4/13/2011 7:54:18 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tdrpm251.sys
Caused By Address : tdrpm251.sys+afefb
File Description : Acronis Try&Decide Volume Filter Driver
Product Name : Acronis Try&Decide
Company : Acronis
File Version : 1,0,0,251
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041311-60809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,024
I've also zipped up my .dmp file and attached it here so it can be further analyzed.Computer Specs:
- Dell Dimension 5150
- Intel Pentium D Dual Core
- 3 GB RAM
- 32 bit processor
- Intel 945G Chipset
**BIOS is up to date**
- Windows 7 Home Premium SP1 with all Windows Updates installed
[attachment=93354:041311-60809-01.zip]Network Drive Specs
- Western Digital MyBook Live 1TB
- latest Firmware is installed
- drive was added to system when Windows 7 SP1 was already installed
I would appreciate some expert assistance. I would rather NOT do a System Restore until after I know what the cause is. Thanks.