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"Cannot obtain new ip address" on network card

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#1 mrodgers


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Posted 13 April 2011 - 10:45 AM

Hello, hoping for some help.

I can not connect to the internet. The network connection status is "can not obtain new ip address".

History is, I had Google redirect virus. I routinely run malwarebytes and superantispyware on this computer. These get rid of the fake antivirus that I often get (can't convince the wife to quit looking at celebrity mag. stuff.) I have used ComboFix to get rid of viruses before and thus ran it the other night.

Now I can not connect to the internet with the above stated status.

Windows XP
DSL with a Embarq 660 series modem (was the service provider at the time I got DSL.)
Directly connected to the modem from the computer (no wireless, no router.)
onboard network disabled in bios for years due to power surge and use an old pci network card.
ipconfig at the command prompt give this....

Connection-specific DNS Suffix:
IP Address:
Subnet Mask:
Default Gateway:
I have contacted the ISP of which they were no help. Said everything is good on their end.

I am posting on a PC at work since I do not have connection at home. I hope to have my work laptop back (it is being repaired as well at the IT department) to look here but I may not be able to post back until the following day.

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#2 mkend


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Posted 13 April 2011 - 11:16 AM

You may have to reinstall the driver for your network card. Go to the pc manufacturer website and download it using a functioning computer and save it to a CD or USB stick.

#3 mrodgers

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Posted 13 April 2011 - 10:03 PM

Ok, never mind since I just reinstalled windows and started my week long journey of reinstalling programs and getting updates. Hate doing this because it takes forever to download all the updates.

#4 hamluis



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Posted 14 April 2011 - 09:41 AM

A clean install is a drastic reeolution...but, typically, it eliminates any possible carryover malwaare issues or damage to the O/S files during attempts to remove malware. Thanks for providing your self-resolution, happy computing :).


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