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Problems after "windows defrag" pop up hit me

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#1 mikeymikey


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  • Local time:07:37 AM

Posted 13 April 2011 - 08:34 AM

I had the windows defrag pop up hit me again. I unfortunately let my webroot lapse.. I will renew that asap...

I used rkill and then malbytes however both indicated that there is nothing malicious on my hard drive. (logs below)

The problems that I am currently experiencing are that none of my document, music, videos, pictures, favorites, and even some folders (desktop and internal) are not visible(nor can they be found by searching). However, when I go to media player I can play songs that are in a playlist and open some documents that are in my "recent documents" even though Vista (Home Premium 32 Bit, Service pack 2 installed) cannot find them when I search. Additionally, My hard drive is almost full 10gigs left out of 320 and it is still showing the same numbers after the incident.

I did a system restore to prior to the incident with no help.

How can I save my files?

I know it may be too late now but should I back up the hard drive before I do anything else.

Malwarebytes' Anti-Malware 1.46

Database version: 4381

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

4/12/2011 10:56:52 PM
mbam-log-2011-04-12 (22-56-52).txt

Scan type: Full scan (C:\|)
Objects scanned: 283898
Time elapsed: 1 hour(s), 26 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 04/12/2011 at 21:28:11.
Operating System: Windows Vista Home Premium

Processes terminated by Rkill or while it was running:

Rkill completed o

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#2 coles1mom


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  • Local time:08:37 AM

Posted 13 April 2011 - 08:31 PM

Hi mikeymikey,

Step 18 to unhide your files http://www.bleepingcomputer.com/virus-removal/remove-windowsfixdisk

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