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Problems with files and folders after windows defrag popup hit


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#1 mikeymikey

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Posted 13 April 2011 - 08:12 AM

I had the windows defrag pop up hit me again. I unfortunately let my webroot lapse.. I will renew that asap...

I used rkill and then malbytes however both indicated that there is nothing malicious on my hard drive. (logs below)

The problems that I am currently experiencing are that none of my document, music, videos, pictures, favorites, and even some folders (desktop and internal) are not visible(nor can they be found by searching). However, when I go to media player I can play songs that are in a playlist and open some documents that are in my "recent documents" even though Vista (Home Premium 32 Bit, Service pack 2 installed) cannot find them when I search. Additionally, My hard drive is almost full 10gigs left out of 320 and it is still showing the same numbers after the incident.

I did a system restore to prior to the incident with no help.

How can I save my files?

I know it may be too late now but should I back up the hard drive before I do anything.


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4381

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

4/12/2011 10:56:52 PM
mbam-log-2011-04-12 (22-56-52).txt

Scan type: Full scan (C:\|)
Objects scanned: 283898
Time elapsed: 1 hour(s), 26 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 04/12/2011 at 21:28:11.
Operating System: Windows Vista ™ Home Premium

Processes terminated by Rkill or while it was running:

Rkill completed o

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#2 boopme

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Posted 13 April 2011 - 08:53 AM

Hello and welcome. I moved this to the Am I Infected forum.

YOur MBAM is old so Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mikeymikey

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Posted 13 April 2011 - 10:06 AM

wow.. I did do an update yesterday before I ran MBAM... I update just now and my system did update... I aditionally, downloaded the superAntiSpy

2 questions: am I supposed to run this/these in safe mode? and I just went out and bought an external HD should I try to back up my HD first??

Thanks

#4 mikeymikey

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Posted 13 April 2011 - 11:43 AM

New scan log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 6351

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

4/13/2011 12:42:58 PM
mbam-log-2011-04-13 (12-42-58).txt

Scan type: Quick scan
Objects scanned: 168317
Time elapsed: 9 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 mikeymikey

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Posted 13 April 2011 - 02:19 PM

I ran the most recent version of SUPERAntiSpy available. The log is below. I watched as it ran through my files pics and videos.. However, afterwards they are still not found through searches..


Antispy run log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/13/2011 at 03:00 PM

Application Version : 4.50.1002

Core Rules Database Version : 6827
Trace Rules Database Version: 4639

Scan type : Complete Scan
Total Scan Time : 02:04:38

Memory items scanned : 695
Memory threats detected : 0
Registry items scanned : 9949
Registry threats detected : 0
File items scanned : 148140
File threats detected : 41

Trojan.Agent/Gen-FakeAlert[GPA]
C:\USERS\MICHAEL\APPDATA\LOCALLOW\SUN\JAVA\DEPLOYMENT\CACHE\6.0\51\749CA773-68018FAB

Adware.Tracking Cookie
ads1.msn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
bannerfarm.ace.advertising.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
bc.youporn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
broadcast.piximedia.fr [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
cdn-www.pornhub.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
cdn1.eyewonder.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
cdn1.image.freeporn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
cdn1.static.pornhub.phncdn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
cdn4.specificclick.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
core.insightexpressai.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
crackle.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
ia.media-imdb.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
interclick.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
m1.2mdn.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
m1.emea.2mdn.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
macromedia.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
media.mtvnservices.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
media.resulthost.org [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
media.scanscout.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
media.tattomedia.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
media.thewb.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
media01.kyte.tv [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
msnbcmedia.msn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
msntest.serving-sys.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
naiadsystems.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
objects.tremormedia.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
oddcast.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
s0.2mdn.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
secure-it.imrworldwide.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
secure-us.imrworldwide.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
securityclick.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
sftrack.searchforce.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
spe.atdmt.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
static.sexsearch.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
static.sexsearchcom.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
static.youporn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
udn.specificclick.net [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
www.naiadsystems.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
www.pornhub.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]
wwwstatic.megaporn.com [ C:\Users\Michael\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\RN9PLMV7 ]

#6 boopme

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Posted 13 April 2011 - 08:00 PM

Hello, It's still old,well half..it was probably the malware.
Malwarebytes' Anti-Malware 1.46 <<<-- this shold be 1.50
www.malwarebytes.org

Database version: 6351 <<-- this is correct

Now that you've run SAS let's try again.

If still no joy,the engine does not chamge to 1.50
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.

How is it running now?
Also. MBAM is stronger in normal while SAS is better in safe,but they can be run in either.

Edited by boopme, 13 April 2011 - 08:07 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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