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Window Restore Virus


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#1 Oscar_K

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Posted 12 April 2011 - 03:39 PM

I've somehow been infected by WindowsRestore virus. I'm running windows XP SP3. I've ran MBAB, Superantispyware and and Stopzilla. All have identified trojans and fake virus protection and seem to rid or quarantine detected problems. So, I've eliminated all the dire warning pop-ups, unhid all my files and even managed to access safe mode using Superantispyware's repair utility. Ive booted into safe mode with network connection but have no internet access. I've run all three suites in safe mode w/ no appreciable results. Normal reboot results in < 10 minutes of internet before I lose it. I have to reboot to have an additional 5 or so minutes. I'm at my wit's end and would appreciate any feed back. thanks.

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#2 boopme

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Posted 12 April 2011 - 03:46 PM

Hello and welcome..
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


Now in Normal/Regular mode.
>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Oscar_K

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Posted 12 April 2011 - 03:52 PM

thank you To Insanity and Beyond (I think I've reached that point). I'm going to have to print your response and apply it when I get home as I'm on a work computer at the moment. I'll post results. Again, thanks.

#4 boopme

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Posted 12 April 2011 - 04:02 PM

I have achieved nirvana with that saying.. :crazy:
If you print it you may need to get the Hyper link links first..

eg,right clicking on the words this file revals a link
http://download.bleepingcomputer.com/reg/antivirus-vista-2010/FixExe.reg

>>>> Download this file

Edited by boopme, 12 April 2011 - 04:03 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Oscar_K

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Posted 12 April 2011 - 10:11 PM

Per your instructions- In safemode I ran inetcpl.cpl. "Use a proxy..." was UNchecked.
Then I ran netsh winsock reset; this was ineffective as I had my usual 5 minutes of internet time in normal boot-up.
I downloaded 5 renamed versions of Rkill due to my limited net time, when I double-clicked the incon on my desktop the icon simply disappeared; I did disable MbAM, superantispyware and Stopzilla. Frankly I'm not sure what I did next, whatever it was it took an hour or so. Now, suddenly I've had 30 minutes of uninterrupted internet time. Go figure. I am currently running MBAM (other suites are disabled w/ exception of McAfee). I would dearly love to continue this uninterrupted moment of bliss. I will post log report when available. Thank you very, very much.

#6 Oscar_K

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Posted 12 April 2011 - 11:37 PM

Results of MbAM scan:


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6342

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/12/2011 11:29:15 PM
mbam-log-2011-04-12 (23-29-15).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 302861
Time elapsed: 1 hour(s), 53 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I'm not ready to declare victory yet (not sure what happened to allow the net to run uninterrupted). If you advise additional precautionary steps I'll gladly accept.

Edit: I failed to mention that the Registry fix may have solved the problem w/ the net?

Incomplete scan with SASW revealed the following:

Trojan.Agent/Gen-PEC (7)
Trojan.Agent/Gen-IExplorer(Fake) (1)

Edited by Oscar_K, 13 April 2011 - 08:29 AM.


#7 boopme

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Posted 13 April 2011 - 07:18 PM

OK, I think this would be a good idea ..
Checks the net as it runs and will find any baddies that may exist.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Oscar_K

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Posted 14 April 2011 - 09:30 PM

I downloaded and ran Trojan Killer. While the program would not let me remove anything, it did detect the following:

"Threat.Startup (NvCplDaemon) Trojan.rundll32" "Trojan" File: c:\windows\system32\nvcpl.dll,nvstartup

"Threat.Startup (ftutil2) Trojan.rundll32" "Trojan" File: ftutil2.dll, setwritecachemode

W32/Swizzor-based.2!Maximus!L Trojan "File:C:\Documents and Settings\All Users\Start Menu\PC Help & Tools\ HP Pavillion support info...

"Trojan.Agent.148079" "Trojan" "File: C:\Documents and Settings\All Users\Application Data\AOL Downloads\SUD4131\setup.exe"

I'm currently running ESET and will post results.

C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WildTangent8.zipWin32/Bagle.gen.zip worm cleaned by deleting - quarantined

C:\Documents and Settings\HP_Administrator\Desktop\iexplorer1.exe a variant of Win32/1AntiVirus application deleted - quarantined

C:\Program Files\GridinSoft Trojan Killer\trojankiller.exe a variant of Win32/1AntiVirus application cleaned by deleting - quarantined

D:\I386\APPS\APP14197\src\CompaqPresario_Spring06.exe a variant of Win32/AdInstaller application deleted - quarantined

D:\I386\APPS\APP14197\src\HPPavillion_Spring06.exe a variant of Win32/AdInstaller application deleted - quarantined

D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2\A0000176.exe a variant of Win32/AdInstaller application deleted - quarantined

D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP2\A0000177.exe a variant of Win32/AdInstaller application deleted - quarantined

Edited by Oscar_K, 15 April 2011 - 08:05 AM.





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