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Rundll errors


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3 replies to this topic

#1 GordMooney

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Posted 11 April 2011 - 08:31 PM

My friend and my daughter both have the same issue with thier computers. They won't run Malwarebytes antimalware and many programs won't run. When i try to do something like like download an anti spyware or malware program it says that the administrator has set policies against that. He is running XP. I will deal with his only at this time and my daughters at another time. I've gone into safe mode and managed to run MBAM which found 2 malware and removed them. this had no affect on the running of the programs. They still won't run. I've run spyware doctor without finding anything. It won't let me run AVG even in safe mode. He has bell security which also found a virus and removed with but again to no avail.When I try to run most any program the "which program do you want to use to open this with" box comes up. Any help would be greatly appreciated.

Edited by hamluis, 12 April 2011 - 07:26 AM.
Moved from XP to Am I Infected.


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#2 Blade

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Posted 20 April 2011 - 06:17 PM

Hello.

Let's try this.

Please download fixexe.reg by Grinler to your Desktop. This utility will reverse changes to your system made by the infection.

Once downloaded, please execute the utility by double clicking on it. Windows will ask you if you wish to merge information with the Registry. You should allow it to do so.

***************************************************

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

***************************************************

  • Make sure you are connected to the Internet.
  • Launch Malwarebytes' Anti-Malware
  • Click on the Update tab and click the button Check for Updates
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#3 GordMooney

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Posted 20 April 2011 - 06:42 PM

Blade, thank you very much for your reply. I was actually able to get it sorted out. I hope for good. If I have anymore issues, I will return here and try your suggestion.
Thanks again.

Gord

#4 Blade

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Posted 20 April 2011 - 07:04 PM

Glad to hear your issue is resolved. :)

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