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Laptop will not load past the Windows screen anymore on bootup?


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7 replies to this topic

#1 skorge729

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Posted 11 April 2011 - 08:19 PM

Hello!

My boyfriend's Dell laptop running Windows 7 was restarted today and it did not turn all the way back on. It got to the Windows loading screen and then stopped and went to a black screen. There is a clicking noise where it almost sounds like it is trying to do something internally but won't. This has happened several times today with no avail.

His virus software wore off about two months ago and we have not had money to renew it, however we had scanning software on it to scan frequently and there were no viruses that we were aware of.

His computer does stay on quite frequently and does not get much rest, but it hasn't been on very long today to have overheated I wouldn't think. He is a college student so he needs his computer to be in working condition haha. Any help would be much appreciated! Thank you. :)

EDIT: I did not realize this at first, but the laptop was actually DROPPED on the ground off of the surface it was sitting on. :( He picked it back up and turned it off and tried to reboot it. Any hope for this situation?

Edited by hamluis, 12 April 2011 - 08:09 AM.
Moved from Win 7 to Internal Hardware.


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#2 MrBruce1959

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Posted 12 April 2011 - 11:27 AM

Well you are looking at two possibilities here.

Possibility number one is the hard drive has sustained damage from the impact, that would be the clicking noise you hear.

Possibility number two is a cooling fan has become dislodged from its mount or the fan blade has become warped and is hitting something inside the shroud area.

A damaged hard drive would require replacement with a new drive.

The possibilities above are of course just guesses at this point, because an visual inspection would have to be made inside the laptop to varify if the cooling fan is an issue.

Booting to a hard drive diagnostic utility may reveal issues with the hard drive its self.

In order to do this you would need to know exactly who the hard drive manufacturer is.

Bruce.

Edited by MrBruce1959, 12 April 2011 - 11:30 AM.

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#3 Eyesee

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Posted 12 April 2011 - 12:00 PM

I agree with MrBruce but am leaning towards a hard drive failure, especially since the system has been dropped.

What does the clicking noise sound like? Is it rythmic like the ticking of a clock?
That is the typical sound a failed hard drive makes.

One thing you might try is to turn the system over and inspect the fan to see if it appears to be spinning correctly.
You might also be able to isolate where the sound appears to be coming from on the system.
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#4 skorge729

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Posted 12 April 2011 - 06:03 PM

A computer savvy family member looked at the hard drive and said it was indeed broken. Something about the things that fire for it to work, were no longer doing so...I don't know much about the actual computer insides. :whistle:

But, in case he was wrong, the fan would cause it to no longer boot up as well?

If we have to replace the hard drive, I did a little research and found the following as possible replacements:

500 GB: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200572694006

320 GB: http://cgi.ebay.com/New-320GB-Dell-INSPIRON-1525-1545-1720-Hard-Drive-HD-/200540976193?pt=LH_DefaultDomain_0&hash=item2eb12c7441

He has a Dell Inspiron 1545 laptop with 500 GB and 5400 RPM. Are the above links sufficient enough as replacements? May go with the 320 GB instead of 500 GB because I do not think he used all that much on his system and he has had it for a few years now. His old hard drive was a Toshiba, we found out when we cracked it open. The guy selling the hard drive's from eBay gives a few different brands of what the hard drive might be. What's up with that? :huh: I guess it doesn't matter too much? Maybe I should buy the hard drive from somewhere else (but I am new to finding technical parts on the internet)?

Thank you for the replies!! :thumbup2:

Edited by skorge729, 12 April 2011 - 06:06 PM.


#5 killerx525

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Posted 12 April 2011 - 06:55 PM

You can get a better, faster hard drive like this from NewEgg.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
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#6 MrBruce1959

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Posted 12 April 2011 - 08:35 PM

I want to mention that there is the possibility you may find other things wrong with this laptop.

The circuit boards built into laptops are not shock resistant and they can develope cracks where the screws hold the boards into place.

Toshiba drives can be replaced with Western Digital drives, they pretty much have the same connections.

The drive Killerx525 recommended is a good drive and will fit your laptop.

If you want to avoid the mailing time, fees and wait, you can get laptop drives from Staples or officeMax super stores, which are U.S. based nation wide.

Bruce.
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#7 skorge729

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Posted 25 April 2011 - 12:42 AM

Thanks for all the replies. We bought him a new hard drive, put it in, and everything is good to go!

You all were super helpful, as always. :thumbup2:

#8 killerx525

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Posted 25 April 2011 - 07:04 AM

No problems :thumbsup:

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
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