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Computer Freezing after 4 minutes Win7


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2 replies to this topic

#1 Psygno

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Posted 11 April 2011 - 04:06 PM

Hi,

A client called me in today to sort out a problem of a computer that wasn't working properly. Upon closer inspection I found the computer would freeze completely after about 4 minutes after booting up but the mouse would remain active. This would only happen when the computer was connected to the internet however and not in safemode. After being unable to find the cause of the problem I started to google and found others had suffered a similar problem caused by malware and trojans.

I proceeded to scan the computer with Malwarebyte, and was told that the computer had no infections, I then scanned the computer with Spybot which found a few problems which I promptly fixed. After that the issue still remained and I scanned the computer Eset's online scanner


I then proceeded to reboot and the computer seemed to work fine for about an hour then did the same thing.
In a rash move I downloaded combokit, deleted AVG, and ran combokit and was presented with the following log:

After this I the computer seems fine but I want to make sure that it is fully clean before handing it back to my client.
This is the log from DDS which I have just run

Please could someone assist me on how to further pursue this issue, any assistance would be greatly appreciated.

Thanks in advance

Matt

I have attached all the logs, as it would not allow me to post as the post was too long

Attached Files

  • Attached File  Logs.zip   78.27KB   1 downloads


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#2 Elise

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Posted 21 April 2011 - 02:53 PM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 27 April 2011 - 10:22 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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