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re-direct virus


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22 replies to this topic

#16 Noviciate

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Posted 16 April 2011 - 01:33 PM

Good evening. :)

Does it tell you why it can't delete the file?

So long, and thanks for all the fish.

 

 


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#17 40fash

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Posted 16 April 2011 - 02:35 PM

When I right click on the file and try to delete it, I get a pop-up window says "access denied" Then right below that it says "make sure the disc is not full or write-protected and that the file is not currently in use."

#18 Noviciate

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Posted 16 April 2011 - 02:57 PM

Try this little app: http://download.cnet.com/Unlocker/3000-2248_4-10493998.html
Install it, navigate to the file, right click it and select Unlocker from the menu that appears. Select the delete option and have it see if it can remove the offending file for you.

So long, and thanks for all the fish.

 

 


#19 40fash

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Posted 16 April 2011 - 10:32 PM

That seems to have done the trick. I re-booted and a message popped up that said the file could not be located.

Thank you so much for the time & patience with this rookie. The computer is running soooo much better.

#20 Noviciate

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Posted 17 April 2011 - 01:46 PM

Good evening. :)

Top job, I never doubted you for a minute, well maybe a few seconds.... :whistle:

You get to make sure that you work through all of what I posted here and that's your week free to do something less computery - have fun.

So long, and thanks for all the fish.

 

 


#21 40fash

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Posted 17 April 2011 - 05:58 PM

Just one more ting as Litenant Columbo would say.
It for some reason won't let me install the new Adobe 10.1 you reccommended. I try to install and it says installation failed. Everything else you said to do installed OK. Any ideas?

#22 Noviciate

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Posted 18 April 2011 - 02:04 PM

Good evening. :)

Not an unknown issue i'm afraid. Try the following:

Download Revo Uninstaller Freeware by VS Revo Group from this page - note: you want the Freeware version.

Install it and use it to uninstall Adobe Reader - click the appropriate icon and then Uninstall at the top.
Once the uninstallation has been completed, the tool will scan for any leftovers, which may be the cause of your issues, and all you need to do is to confirm the deletions it offers you and that should be that.
Finally, run the installer again.

So long, and thanks for all the fish.

 

 


#23 Noviciate

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Posted 23 April 2011 - 01:10 PM

As this issue appears to have been resolved, this thread is now closed.

So long, and thanks for all the fish.

 

 





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